HRITIK SHARMA
SCARBOROUGH,ON
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
CONCEIRGE SECURITY GUARD
Allied Universal Security Services
11.2023 - Current
- Conducted routine checkups of security systems, troubleshooting and completing maintenance.
- Secure premises and personnel by patrolling property and monitoring surveillance equipment including CCTV Cameras
- Worked in Security Guard field as on-call job at Scotiabank Arena, Budweiser Stage in Canada.
- Investigated incidents such as theft, vandalism, trespassing and other violations of company policy.
- Assisted in training new security personnel, sharing best practices and ensuring consistency in performance across the team.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
Team Leader
Esquire Greek Restaurant
09.2022 - 05.2023
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Performed daily maintenance tasks such as counting the cash drawer, balancing receipts, and restocking supplies
- Communicated regularly with store manager regarding inventory levels, customer inquiries, new product offerings, promotional campaigns
- Established clear communication channels that ensured the timely exchange of information between team members and stakeholders.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Held weekly team meetings to inform team members on company news and updates.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
INTERN TRAINEE
Cetpa Infotech Ltd
06.2019 - 08.2019
- Supported project management efforts by maintaining clear communication channels, coordinating tasks, and ensuring timely completion of deliverables.
- Contributed to the creation of compelling sales presentations that successfully demonstrated the value of our product offerings to potential clients.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Enhanced company efficiency by streamlining processes and implementing new organizational strategies.
- Assisted in the development of marketing campaigns, resulting in increased brand awareness and customer engagement.
- Provide direct, on-the-ground technical assistance to enhance the access of websites by implementing the basic AWS Services.
- Gained knowledge of business operations such as budgeting, accounting, and payroll processing
- Provided technical support for software applications used by staff members.
- Enhanced company efficiency by streamlining processes and implementing new organizational strategies.
- Assisted in the development of marketing campaigns, resulting in increased brand awareness and customer engagement.
Intern Trainee
W3AXIS
06.2018 - 08.2018
- Enhanced company efficiency by streamlining processes and implementing new organizational strategies.
- Utilized data analysis tools to track performance metrics, identifying areas for improvement and making data-driven recommendations.
- Worked on a specific web application project named as AUTOMOBILE MANAGMEENT SYSTEM by using multiple languages such as JAVA, MySQL, HTML.
- Worked alongside senior staff members to gain industry insight and hands-on experience in various aspects of the business.
- Actively participated in brainstorming sessions that led to the generation of creative ideas for new product launches.
- Supported event planning initiatives such as trade shows or networking events aimed at increasing brand exposure.
Education
Graduate Certificate - Wireless Information Networking
Loyalist College of Applied Arts And Technology
Toronto04.2024
Bachelor Degree - Information Technology
Panipat Institute of Engineering And Technology.
India09.2020
Skills
- Outstanding Experience as a trainer to trained juniors or newcomers and Managing Front Desk Services in any field
- Good knowledge of the Private Security and Investigate Services Act
- Basic knowledge of Cloud Computing Platforms like AWS (Amazon Web Services) and Wireless Networking
- Comfortable working in both Microsoft Windows and Linux
- Excellent communication skills with a focus on team-building and customer relations
- Experienced as Technical Analysts, especially in Forex Market structure
Certification
- WHMIS (Workplace Hazardous Materials Information System)
- Certified Website Hosting through AWS Project,
[Cetpa InfoTech Ltd.]
- Certified Web Application Developer, [W3AXIS]
- Certified Forex Trader, [ MyForexFunds, MiFunder]
- FORKLIFT LICENSED.
- SECURITY GUARD LICENSED.
Languages
English
Full Professional
Timeline
CONCEIRGE SECURITY GUARD
Allied Universal Security Services
11.2023 - Current
Team Leader
Esquire Greek Restaurant
09.2022 - 05.2023
INTERN TRAINEE
Cetpa Infotech Ltd
06.2019 - 08.2019
Intern Trainee
W3AXIS
06.2018 - 08.2018
Graduate Certificate - Wireless Information Networking
Loyalist College of Applied Arts And Technology
Bachelor Degree - Information Technology
Panipat Institute of Engineering And Technology.
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