Summary
Overview
Work History
Education
Skills
Languages
References
Availability
Timeline
Generic

GAGANDEEP KAUR

Surrey,Canada

Summary

A goal-oriented, focused individual who is flexible, tolerant, and calm under pressure and in challenging situations—a strong commitment to high customer service and teamwork.

Overview

2025
2025
years of professional experience

Work History

Customer service in the restaurant

  • I am tasked with many responsibilities, such as being a cashier and maintenance associate, keeping the store stocked and clean, greeting customers, providing customer service, taking phone calls, and handling customer issues
  • Handled Excel sheets

Customer Service

D Light Cafe and Bakery
Surrey, BC
05.2024 - 08.2024
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Explained online self-help options to customers to promote additional and after-hours support choices.
  • Enhanced customer satisfaction by providing timely and accurate information on products and services.

Cashier

snakker
Barnala
12.2022 - 05.2023
  • Made invoices
  • Promoted the company
  • Effective Customer Service

Customer sales representative

Teleperformance
Mohali, India
07.2021 - 06.2022
  • Inbound & Outbound Calls
  • Problem Solving Skills
  • Cross-Selling/ Up-selling
  • Customer retention
  • Demonstrate patience and understanding
  • Ensure customer satisfaction
  • Proper use of hold strategies

Education

ASSOCIATION OF ARTS -

UNIVERSITY CANADA WEST
VANCOUVER, BC
01.2026

High school - Commerce

SARVOTTAM ACADEMY
BARNALA
01.2021

Skills

  • Advanced using Microsoft Office suite
  • Effective verbal and written communication
  • Competent in creating accurate invoices
  • Highly efficient in using Outlook
  • Skilled in picking and packing products

Languages

English
Elementary
Hindi
Elementary
Punjabi
Elementary

References

References upon request.

Availability

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday

Timeline

Customer Service

D Light Cafe and Bakery
05.2024 - 08.2024

Cashier

snakker
12.2022 - 05.2023

Customer sales representative

Teleperformance
07.2021 - 06.2022

ASSOCIATION OF ARTS -

UNIVERSITY CANADA WEST

High school - Commerce

SARVOTTAM ACADEMY

Customer service in the restaurant

GAGANDEEP KAUR