Gagandeep Kaur
Brampton,ON
Summary
As a proven leader at Axis Bank, I am proficient in Customer Relationship Management (CRM) and enhancing operational efficiency. I have led initiatives that markedly improved customer satisfaction and sales performance. With expertise in multitasking and customer service, I consistently address client needs in alignment with company objectives. I am a decisive leader and problem-solver, committed to optimizing operations to reduce expenses and boost organizational efficiency. My independent decision-making abilities and sound judgment contribute significantly to the company's success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Manager
Axis Bank
10.2021 - 10.2022
- Handled escalated customer issues professionally, demonstrating empathy while maintaining company policies.
- Improved customer satisfaction by promptly addressing and resolving client concerns and inquiries.
- Participated in local community events as a representative of the bank, enhancing brand visibility within the area.
- Built and lead high-performance team focused on achieving sales and service goals.
Personal Banker Officer
Equitas Small Finance Bank
03.2019 - 07.2021
- Developed customized financial plans tailored specifically to each client's unique short-term and long-term goals.
- Exceeded sales goals with proactive cross-selling of bank products and services to meet client needs.
- Utilized CRM software efficiently to track client interactions and identify sales opportunities within the existing client base.
- Consistently maintained up-to-date knowledge about current industry trends, regulations, and bank offerings to provide the most accurate guidance possible for clients.
Education
Master of Commerce - Commerce
S.D. College
Moga, India05.2019
Bachelor in Commerce - Commerce
Guru Nanak College
Moga, India05.2017
+2 - Commerce
Rajendra Sen. Sec. School
Moga, India03.2014
High School Diploma -
Rajendra Sen. Sec. School
Moga, India03.2012
Skills
- Customer Relationship Management (CRM)
- Operational Efficiency
- Audit preparation
- Branch Administration
- Cash Management
- Customer Service
- Time Management
- Multitasking
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Certification
- License - Life License Qualification Program (LLQP)
Timeline
Assistant Manager
Axis Bank
10.2021 - 10.2022
Personal Banker Officer
Equitas Small Finance Bank
03.2019 - 07.2021
Master of Commerce - Commerce
S.D. College
Bachelor in Commerce - Commerce
Guru Nanak College
+2 - Commerce
Rajendra Sen. Sec. School
High School Diploma -
Rajendra Sen. Sec. School
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