Gagandeep Kaur
Courtenay,BC
Summary
Proven track record in delivering exceptional customer service and enhancing operational efficiency, as demonstrated at BMO. Skilled in problem-solving and computer proficiency, excel in high-pressure environments, ensuring customer satisfaction and safety in food preparation at Ocean Front Village. Collaborative efforts have led to innovative menu developments and positive guest experiences.
Overview
3
3
years of professional experience
Work History
Cook
Ocean Front Village
07.2023 - Current
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
First Line Cook
Match Eatery & Public House
07.2021 - 06.2023
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Continuously updated personal knowledge about ingredient trends, nutritional demands/preferences resulting in well-informed adjustments to recipes.
- Collaborated with the management team to develop new menu items based on customer feedback and preferences.
Customer Service Representative
BMO
03.2021 - 05.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Diploma in Hospitality And Tourism - Hospitality And Tourism Management
North Island College
Courtenay, BC12.2017
First Aid Certificate
St. John Ambulance
Courtenay, BCSkills
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Computer Proficiency
- Clerical Support
- Microsoft Outlook
Languages
English
Punjabi
Hindi
Timeline
Cook
Ocean Front Village
07.2023 - Current
First Line Cook
Match Eatery & Public House
07.2021 - 06.2023
Customer Service Representative
BMO
03.2021 - 05.2023
Diploma in Hospitality And Tourism - Hospitality And Tourism Management
North Island College
First Aid Certificate
St. John Ambulance
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