Gagandeep Kaur
Courtenay,BC
Summary
Proven track record in delivering exceptional customer service and enhancing operational efficiency, as demonstrated at BMO. Skilled in problem-solving and computer proficiency, excel in high-pressure environments, ensuring customer satisfaction and safety in food preparation at Ocean Front Village. Collaborative efforts have led to innovative menu developments and positive guest experiences.
Overview
3
3
years of professional experience
Work History
Cook
Ocean Front Village
07.2023 - Current
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
First Line Cook
Match Eatery & Public House
07.2021 - 06.2023
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Continuously updated personal knowledge about ingredient trends, nutritional demands/preferences resulting in well-informed adjustments to recipes.
- Collaborated with the management team to develop new menu items based on customer feedback and preferences.
Customer Service Representative
BMO
03.2021 - 05.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Diploma in Hospitality And Tourism - Hospitality And Tourism Management
North Island College
Courtenay, BC12.2017
First Aid Certificate
St. John Ambulance
Courtenay, BCSkills
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Computer Proficiency
- Clerical Support
- Microsoft Outlook
Languages
English
Punjabi
Hindi
Timeline
Cook
Ocean Front Village
07.2023 - Current
First Line Cook
Match Eatery & Public House
07.2021 - 06.2023
Customer Service Representative
BMO
03.2021 - 05.2023
Diploma in Hospitality And Tourism - Hospitality And Tourism Management
North Island College
First Aid Certificate
St. John Ambulance
Similar Profiles
Flora Utrera RodriguezFlora Utrera Rodriguez
Assistant Housekeeping Manager at Princess Royale Ocean FrontAssistant Housekeeping Manager at Princess Royale Ocean Front
Anne Marie GleasonAnne Marie Gleason
Housekeeper at Desoto Beach Hotel Ocean FrontHousekeeper at Desoto Beach Hotel Ocean Front
Marlyn GrahamMarlyn Graham
Certified Medical Assistant for Internal Medicine, Pulmonology, Cardiology, and Gastroenterology at Medical Associates of Ocean County, at Health Village Imaging (by Hackensack Meridian Health)Certified Medical Assistant for Internal Medicine, Pulmonology, Cardiology, and Gastroenterology at Medical Associates of Ocean County, at Health Village Imaging (by Hackensack Meridian Health)