BHUPINDER SINGH
Brampton,ON
Summary
To give my best in my professional pursuit for overall benefit and growth of the company that I serve by facing the challenges. I will show my caliber and gain some experience. Tech savvy Information Technology Executive with strong background in life-cycle and information technology project management methodologies. Skilled in senior-level metrics reporting to support and integrate divergent data sources and monitor performance strategy. Leverages extensive network infrastructure and process knowledge to meet operational goals.
Overview
17
17
years of professional experience
Work History
IT Executive
Elegant Network Services Pvt. Ltd
10.2019 - 08.2023
- To provide Technical assistance and support for incoming queries and issues related to computer system, software and hardware
- Responding in a timely manner to service issues and requests
- Providing technical support across the company (this may be in person or over the phone)
- Setting up accounts for new users
- Repairing and replacing equipment as necessary
- Do domain troubleshooting and outlook configuration
- To sets up MacAfee endpoint security
- Polycam & Avaya installation and troubleshooting
- To run diagnostic programs to resolve problems
- To resolve technical problems with Network
- To follow up with Staff to ensure issue has been resolved.
- Resolved workflow issues to optimize team productivity and improve delivery times.
IT Executive
Punjab State Power Corp. Ltd
12.2013 - 10.2019
- Responsibility
- Scheduled and monitored 24/7 operations
- Manage 100 system by single Engineer
- To provide Technical assistance and support for incoming queries and issues related to computer system, software and hardware
- To respond to queries either in person or over the phone
- To maintain daily performance of computer systems
- Have good knowledge of IP Phones (Avaya)
- To install, configure and maintain the functionality of desktop systems ,together with peripheral appendages and software
- To run diagnostic programs to resolve problems
- To resolve technical problems with local Area Network (LAN),Wide area Network(WAN) and other Systems
- To install computer Peripherals for Users
- To follow up with Staff to ensure issue has been resolved
- To sets up users and security settings.
IT Support Engineer
Data Infosys Limited, Punjab State Power Corp. Ltd
06.2010 - 09.2013
- Roles & Responsibility
- To provide telephone, face to face and online support to user
- To examine and repair computer hardware and peripheral components such as printers, scanners and other office equipments
- To installing and configuring computer hardware operation systems and applications
- To monitor and maintain computer systems and Networks
- Have good knowledge of IP Phones (Avaya)
- Troubleshooting System and network problems and diagnosing and solving h/w and s/w faults
- Providing Support ,including procedural documentation and relevant reports
- Train users on new systems and software applications
- Providing information relating to staff hardware and software purchasing decisions.
Hardware Engineer
Priasy Computer and Coaching Centre
04.2006 - 06.2009
- Responsibility
- Desktop management services like OS & Desktop login related problems, HDD formatting/CD drive access issues and Upgrading software applications
- Sharing systems and network resource
- Installation and troubleshooting of all the basic software’s
- Installation and Troubleshoot of Operating systems
- Providing Support to Devices like Mouse, Printer, Scanner etc
- Installation and configuration of Antivirus.
Education
Master of Science - Computer Applications Development
Punjab Technical University
Punjab India09.2011
Skills
- Network Hardware and Software Maintenance
- Hardware and Software Monitoring
- Technology Integration
- User Experience
- Project Requirements
- Computer Hardware Knowledge
- Technical Presentations
- Knowledge Base
- Executive Support
- Installing New Hardware
Languages
English
Professional Working
Timeline
IT Executive
Elegant Network Services Pvt. Ltd
10.2019 - 08.2023
IT Executive
Punjab State Power Corp. Ltd
12.2013 - 10.2019
IT Support Engineer
Data Infosys Limited, Punjab State Power Corp. Ltd
06.2010 - 09.2013
Hardware Engineer
Priasy Computer and Coaching Centre
04.2006 - 06.2009
Master of Science - Computer Applications Development
Punjab Technical University
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