Gagan Amberwal
Brampton,ON
Summary
Versatile professional with expertise in customer service, security, and administrative operations. Skilled in team leadership, training, problem-solving, and logistics systems, including Microsoft Office, Condo Control, and BuildingLink. Known for exceptional communication, time management, and decision-making, consistently delivering high-quality results in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Security Guard Officer
Blackbird Security
Toronto, ON
08.2024 - Current
- Monitored premises to ensure safety and security of property and personnel.
- Conducted regular patrols to identify potential hazards or suspicious activities.
- Assisted in the development of emergency response procedures for various scenarios.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Monitored CCTV systems to quickly identify and respond to potential security breaches, enhancing overall safety.
- Recorded all daily activities, incidents, and observations in the security logbook
Concierge Security ( Part Time)
First Service Residental
Mississauga, ON
07.2025 - 01.2026
- Maintained a secure and welcoming environment by monitoring all building access points and enforcing strict access control procedures
- Greeted residents, guests, and contractors professionally while verifying identification and logging visitor information
- Managed high-volume foot traffic, ensuring only authorized individuals entered the premises
- Operated and monitored CCTV, alarm systems, and intercom systems to detect and respond to suspicious activity
- Conducted routine interior and exterior patrols, including parking areas, hallways, and emergency exits
- Coordinated with emergency services (police, fire, EMS) and property management when required
- Received, logged, and distributed packages and deliveries while maintaining accurate records
- De-escalated conflicts and handled resident complaints calmly and professionally
- Maintained detailed daily activity logs and incident reports with accurate documentation
- Provided customer service support by assisting residents with inquiries, directions, and general concerns
Sales Representative
Esso Gas Station
Windsor, ON
06.2023 - 06.2024
- Delivered excellent customer service by greeting customers, identifying needs, and recommending suitable products
- Assisted customers with purchases, product inquiries, and problem resolution in a professional manner
- Operated point-of-sale (POS) systems to process cash, debit, and credit transactions accurately
- Handled high-volume transactions while maintaining speed and accuracy
- Promoted and upsold products, increasing overall store sales and customer satisfaction
- Maintained in-depth knowledge of store products, promotions, and pricing
- Restocked shelves, organized merchandise, and ensured attractive product displays
- Monitored inventory levels and reported shortages or discrepancies to management
- Sold lottery tickets and processed transactions using authorized lottery terminal systems
Search Engine Optimization Specialist
Websterz Technologies
Phase 7 Mohali, PB, IN
03.2020 - 11.2021
- Developed and implemented on-page and off-page SEO strategies to improve website visibility and search engine rankings
- Conducted keyword research using tools like Google Keyword Planner, SEMrush, and Ahrefs
- Optimized website content, meta tags, headings, URLs, and internal linking structures for better search performance
- Performed technical SEO audits to identify issues such as broken links, slow page speed, crawl errors, and mobile usability
- Used Google Analytics and Google Search Console to track website traffic, user behavior, and keyword rankings
- Built high-quality backlinks through outreach, guest posting, and directory submissions
- Monitored competitor websites and analyzed SEO strategies to identify growth opportunities
- Collaborated with content writers and developers to ensure SEO best practices are implemented
Education
International Business Management
St. Clair College of Applied Arts And Technology
Windsor09.2024
Bachelor in Commerce - Commerce
Khalsa College
Mohali, IN09.2019
Skills
- Customer Service & Client Relations
- Staff Leadership & Training
- Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
- Condo Control & BuildingLink
- Time Management & Planning
- Problem Solving & Decision Making
- Communication & Interpersonal Skills
Languages
English
Hindi
Punjabi
Timeline
Concierge Security ( Part Time)
First Service Residental
07.2025 - 01.2026
Security Guard Officer
Blackbird Security
08.2024 - Current
Sales Representative
Esso Gas Station
06.2023 - 06.2024
Search Engine Optimization Specialist
Websterz Technologies
03.2020 - 11.2021
International Business Management
St. Clair College of Applied Arts And Technology
Bachelor in Commerce - Commerce
Khalsa College