Febin John
Ottawa,ON
Summary
.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Developed strong sense of situational awareness and conflict resolution in high-security environment. Skilled in monitoring and responding to potential threats, ensuring safety and security. Seeking to apply these transferable skills in new and dynamic field.
Overview
1
1
year of professional experience
Work History
Security Guard Officer
Allied Universal Security Services
03.2024 - Current
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Provided prompt response to emergency situations, ensuring the safety of all individuals involved.
- Created a welcoming atmosphere for guests while maintaining strict vigilance over potential security hazards or breaches.
Retail Sales Associate
Just Cozy
01.2024 - 03.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Sales Associate
Petro-Canada
10.2023 - 03.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Marketing Management - Marketing Management
Algonquin College
Ottawa, None04-2025
Business Developement And Sales - Business
Algonquin College
Ottawa, None04-2024
BBA - Business Administration
Santhigiri College of Computer Science
Thodupuzha, Kerala, India04-2019
Skills
- Quick learner
- Incident reporting
- Integrity and honesty
- Business development
- Customer relations
- Problem resolution
- Relationship building
- Client relations
- Follow-up skills
Languages
English
Full Professional
Hindi
Elementary
Malayalam
Full Professional
Tamil
Limited Working
Timeline
Security Guard Officer
Allied Universal Security Services
03.2024 - Current
Retail Sales Associate
Just Cozy
01.2024 - 03.2024
Sales Associate
Petro-Canada
10.2023 - 03.2024
Marketing Management - Marketing Management
Algonquin College
Business Developement And Sales - Business
Algonquin College
BBA - Business Administration
Santhigiri College of Computer Science
Similar Profiles
Majid YousafMajid Yousaf
Screening Officer at Allied Universal Security Services & Paladin Airport Security ServicesScreening Officer at Allied Universal Security Services & Paladin Airport Security Services
Jose Fernando DiazJose Fernando Diaz
GSOC Operator at Vistra Security for Allied Universal Security ServicesGSOC Operator at Vistra Security for Allied Universal Security Services
Tracy ApplewhiteTracy Applewhite
Supervisor Doorman at Allied Universal Security Services/ Mfort SecuritySupervisor Doorman at Allied Universal Security Services/ Mfort Security
BRITT HILLBRITT HILL
Security Officer at Allied Universal Security ServicesSecurity Officer at Allied Universal Security Services
Youssef BoushabYoussef Boushab
After-school Tutor at Self-employeedAfter-school Tutor at Self-employeed