Gabrielle Nickoluk
Ottawa
Summary
A highly motivated self-starter with the ability to work under pressure in stressful situations. Has acquired strong leadership skills and takes initiative to accomplish all tasks at hand in a timely manner. Energetic, compassionate and relatable personality with excellent communication skills in both French and English. Seeking a challenging position and enjoys pursuing ways to continuously develop professional growth. Has been part of 4 National Championship winning Men’s Basketball teams at Carleton University in 2019, 2020, 2022 and 2023 as well as numerous provincial championships with the women’s soccer, women’s basketball and men’s basketball teams.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Disability Case Manager
Canada Life
03.2024 - Current
- Conduct thorough investigations into plan members job duties, restrictions and limitations, medical documents to determine eligibility for disability benefits in each case.
- Reduce caseload backlog by efficiently prioritizing cases and developing effective time management strategies.
- Maintain comprehensive client records, ensuring easy access to relevant information for future case management needs.
- Serve as a knowledgeable resource in disability-related matters for colleagues, contributing to a well-informed, high-performing team.
- Provide empathetic support to clients during their recovery process, fostering a positive environment conducive to healing.
- Evaluate client progress regularly, adjusting case management plans as needed to optimize results.
- Enhance interdepartmental collaboration by facilitating open communication channels between various teams involved in disability case management processes.
- Actively communicate with clients throughout the claims process, providing updates on status and answering any questions or concerns they may have had.
- Request plan members to apply for CPP disability early in the claim to reduce monthly costs to the company
- Assist clients in identifying suitable vocational rehabilitation opportunities, maximizing their potential for reintegration into the workforce.
- Analyze trends and data to inform decision-making and program development.
Assistant Head Athletic Therapist
CARLETON UNIVERSITY
08.2008 - Current
- Provides daily onsite medical first responder services to the Varsity Men's basketball team which includes practice and game day triage, first responder, taping, risk assessment and movement analysis
- Uses medical training for splinting fractures, closing open wounds, spinal boarding, injury supporting techniques, and other emergency situations
- Completes musculoskeletal assessment to identify injured structure and severity in athletes
- Provides manual therapy, functional rehabilitation exercises to all 400+ varsity athletes
- Decreases injuries by providing education, preventative exercises, annual pre-season medical evaluations and movement analysis
- Develops progressive return to play action plan with consultations from team physician, coach and athlete which is clear and concise for all parties for return to school, work, daily life and game play
- Coordinate with the team doctor to organize the athletes pre-season team medical exams
- Communicate between coaches, players, team doctors, strength coaches and other therapists daily about on-going care of injured athletes
- Daily medical record keeping
- Travel with women’s soccer, women’s basketball and men’s basketball teams for pre-season and in season competitions including provincial and national championships
- Completes SCAT6 assessment post head injury and refers to appropriate follow up care
- First point of contact for many athletes who are suffering from mental health difficulties and therefore ensure they are transferred to the right care for their individual needs
- Created safety protocols in coordination with the Head Athletic Therapist, Team doctors and Ottawa Public Health for return to varsity training during the COVID-19 pandemic
- Schedule and administer IMPACT concussion baseline testing for athletes and general public
- Order, organize and track all first aid, taping and other medical supplies
- Assist in supervision of placement students and new graduates
- Scheduling of athletic therapists for weekly treatments and event coverage
- Assist head athletic therapist with employee payroll
- Member of Student Mental Health Advisory Committee
Ergonomic Specialist
Auspice Safety
01.2013 - 06.2013
- Provided workstation assessments for Federal Government employees in the Gatineau and Ottawa region
- Provided suggestions on ergonomic, equipment and technology improvements based on results of a thorough history, assessment, workstation measurements and budget
- Reviewed new products and determined how well or how poorly each complied with human factors standards
- Managed time efficiently in order to complete all tasks within deadlines
Partner
LOCAL PUBLIC EATERY
07.2022 - Current
- Provide excellent customer service to guests in busy high stress environment
- Ability to maintain high energy levels in physically demanding position
- Manage customer complaints and concerns in a calm and comforting manner
- Continuous education about changes in menu items
Athletic Therapist
OTTAWA HIGH PERFORMANCE CENTRE
12.2011 - 01.2014
- Provide an assessment and treatment plan to patients of all ages and activity levels to address acute or chronic injuries
- Assisted receptionist with phone calls, scheduling and greeting patients when the clinic is very busy
- Practiced manual therapy, visceral manipulations, soft tissue release, joint mobilizations, fascial release, taping techniques, functional exercises and other techniques necessary to achieve the athletes goal to return to their activities in a timely manner
- Coordinated doctor’s appointments for patients
- Communicated with the doctor about the care the patient has received and about how to proceed
- Refer to other therapist within the multidisciplinary clinic to ensure the patient receives the finest treatment plan
Athletic Therapist
OTTAWA OSTEOPATHY & SPORTS THERAPY
01.2009 - 01.2012
- Provided a assessment and treatment plan to patients with acute or chronic injuries
- Provided one on one care in a private setting to patients of all ages and activity levels including Para Olympic medalists
- Referred to other therapists within the multidisciplinary clinic to ensure the patient received the best care possible
- Used a combination of manual therapy techniques as well as functional exercises to achieve the patients goals to return to activity
Program designer, Athletic Therapist
ACL PREVENTION PROGRAM
12.2010 - 01.2011
- In conjunction with a sports medicine doctor and fellow athletic therapist have designed an ACL prevention program to prevent knee injuries to all participating athletes focusing on females between the ages of 14-18
- Identify athletes who show signs of probable knee injury by administering multiple predisposition tests
- Design personalized strengthening program to correct muscle imbalances, increase power, proprioception, and improve biomechanics
- Organize training sessions with sport teams to implement a training program to prevent knee injuries and provide follow ups to ensure proper form and progression of the exercises
Education
Group Disability Case Manager Training
University of Fredericton
06-2024
Bachelor of Applied health Sciences - Athletic Therapy
Sheridan Institute of Technology and Advanced Learning
Oakville, Ontario2008
Skills
- Excellent oral and written communication skills in French and English
- Takes charge and comfortable in emergency situations
- Ability to perform in stressful environments
- Ability to accomplish tasks despite frequent interruptions
- Proficient in Microsoft Excel and Microsoft Office
- Works well in team environment
- Receptive to new training and willing to continuously learn new skills
- Prioritizes workplace safety and wellbeing
- Professional
Certification
Professional Affiliations
- Canadian Athletic Therapist Association
- Ontario Athletic Therapist Association
- Board of Certification for the Athletic Trainer
Certifications
- First Responder and AED certified
- Basic Life Support and CPR certified
- Certified Precision Nutrition Coach
Timeline
Disability Case Manager
Canada Life
03.2024 - Current
Partner
LOCAL PUBLIC EATERY
07.2022 - Current
Ergonomic Specialist
Auspice Safety
01.2013 - 06.2013
Athletic Therapist
OTTAWA HIGH PERFORMANCE CENTRE
12.2011 - 01.2014
Program designer, Athletic Therapist
ACL PREVENTION PROGRAM
12.2010 - 01.2011
Athletic Therapist
OTTAWA OSTEOPATHY & SPORTS THERAPY
01.2009 - 01.2012
Assistant Head Athletic Therapist
CARLETON UNIVERSITY
08.2008 - Current
Group Disability Case Manager Training
University of Fredericton
Bachelor of Applied health Sciences - Athletic Therapy
Sheridan Institute of Technology and Advanced Learning
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