Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Timeline
Generic

Emma Peters

Elmira,ON

Summary

Knowledgeable Disability Case Manager with over 2 years of experience. Delivering thorough and detailed management to a wide range of clients from different cultural and socioeconomic backgrounds. Committed to being empathetic, caring, and equitable with every client interaction. Proven composure when working with high stress tasks and ongoing interactions with several different clients. Excellent problem-solving, time management and organizational skills for efficient task completion. Dedicated to developing a strong rapport with clients through respect, positive attitude, and support.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Disability Case Manager

Sun Life Financial
05.2023 - Current
  • Conducted thorough investigations into clients work history, determining eligibility for disability benefits in each case.
  • Developed and maintained comprehensive client records, ensuring easy access to relevant information for future case management needs.
  • Managed clients in short-term and long-term disability in
  • Actively communicated with clients throughout the claims process, providing updates on status and answering any questions or concerns they may have had.
  • Oversaw successful transitions from short-term disability claims to long-term ones when necessary, ensuring continuity of care for clients facing extended periods out of work due to disabilities.
  • Served as a knowledgeable resource in medical notes and reviewing medical imaging for colleagues in using my nursing background.
  • Assisted clients in identifying suitable vocational rehabilitation opportunities, maximizing their potential for reintegration into the workforce.
  • Provided empathetic support to clients during their recovery process, fostering a positive environment conducive to healing.
  • Collaborated with medical professionals to ensure timely and accurate assessments of clients'' disabilities and needs.

Registered Practical Nurse

Cambridge Memorial Hospital
12.2020 - 07.2024
  • Provide direct patient care, stabilize patients, and determine next course of action.
  • Manage patients from all ages with a wide range of medical conditions.
  • Using communication techniques for different age groups and diverse populations to educate, discuss difficult patient outcomes and different care plans.
  • Patient education on discharge, medical diagnosis, and health management.
  • Administered medications via oral, IV and intramuscular injections and monitored responses.
  • Nursing duties also including dressing changes, ambulation, close monitoring, drawing bloodwork, ECGs, de-escalation and working within the interdisciplinary team.
  • Provided psychoeducation to patients and families, fostering understanding of mental health issues and coping strategies.
  • Advocated for clients' needs within mental health system, ensuring access to necessary services.
  • Collaborated with multidisciplinary teams to optimize patient outcomes through integrated physical and mental health interventions.

Registered Practical Nurse- Inpatient Surgery

Grand River Hospital
10.2015 - 05.2022
  • Treating patients from preoperative to postoperative.
  • Including medication administration, vital signs, head to toe assessments, ambulation, and thorough documentation.
  • Organized and managed care of patients undergoing various therapies and procedures.
  • Educating patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.

Waitress/Pizza Maker

Casa Rugantino
02.2017 - 01.2018
  • Worked dinner shifts in a busy restaurant environment.
  • Took food and drink orders, shared specials and gave suggestions on allergy friendly foods.
  • Cooked pizzas from scratch for take-out and dine-in customers.
  • Used high end kitchen equipment and took proper safety precautions.

Waitress

Crossroads Family Restaurant
06.2008 - 11.2015
  • Shared knowledge of menu items and flavors.
  • Educated customers on allergy friendly foods and specials.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Greeted new customers, discussed specials, and took drink orders.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Waited on bus groups of up to 60 people at a time.

Education

Advanced Diploma - Practical Nursing

Georgian College
Barrie, ON
08.2015

High School Diploma - undefined

Elmira District Secondary School
Elmira, ON
02.2013

Skills

  • Emergency Room Experience
  • Time Management
  • Composure during stressful situations
  • Multitasking Abilities
  • Able to lift greater then 50 pounds
  • De-escalation techniques
  • Active listening skills
  • Cultural Awareness
  • Critical Thinking and Problem Solving
  • Thorough Communication Skills
  • Disability knowledge
  • Strong organization
  • Works well in a team atmosphere
  • Safety-focused
  • Administrative knowledge
  • Verbal and written skill
  • Mental health interventions
  • Mental health assessment

Certification

  • CPR/First Aid Certified - September 2022 Save-A-Life First Aid and CPR
  • Gentle Persuasion Approach- June 2022 Cambridge Memorial Hospital
  • Hemodialysis Certification - September 2016 Conestoga College, Kitchener, ON
  • Phlebotomy Training - February 2014 Georgian College, Barrie, ON

Hobbies and Interests

  • Competitive hockey player for over 15 years
  • Reading
  • Running in races from 5 km to half marathons
  • Dog walking

Timeline

Disability Case Manager

Sun Life Financial
05.2023 - Current

Registered Practical Nurse

Cambridge Memorial Hospital
12.2020 - 07.2024

Waitress/Pizza Maker

Casa Rugantino
02.2017 - 01.2018

Registered Practical Nurse- Inpatient Surgery

Grand River Hospital
10.2015 - 05.2022

Waitress

Crossroads Family Restaurant
06.2008 - 11.2015

High School Diploma - undefined

Elmira District Secondary School

Advanced Diploma - Practical Nursing

Georgian College

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Emma Peters