Gabrielle Velie
Edmonton,Alberta
Summary
Professional with strong experience in pharmacy operations, highly skilled in medication dispensing, patient interaction, and inventory management. Demonstrates exceptional teamwork, reliability, and adaptability in fast-paced environments. Known for strong communication, organizational skills, and commitment to achieving results.
Diligent [Desired Position] with proven background in supporting pharmacists in daily operations. Efficiently handled prescription processing and customer inquiries, ensuring smooth workflow. Demonstrated strong organizational skills and attention to detail while maintaining inventory and assisting with administrative tasks.
Experienced with prescription processing and patient assistance, ensuring efficient pharmacy operations. Utilizes strong organizational skills and attention to detail in inventory management and administrative tasks. Knowledge of pharmacy software and communication techniques to support team goals and patient care.
Overview
2
2
years of professional experience
Work History
Pharmacy Assistant
Shoppers Drug Mart
09.2022 - Current
- Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
- Supported pharmacists with day-to-day activities and pharmacy office management functions.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Enhanced customer satisfaction by providing efficient and accurate prescription filling services.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Assisted in the training and mentoring of new pharmacy assistants, fostering a culture of continuous learning and professional development.
- Supported operations with filing, copying and faxing.
- Established and maintained patient profiles, updating organizational database with current information.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Facilitated effective communication between team members, fostering a collaborative work environment within the pharmacy.
- Received incoming supplies and stocked in correct locations.
- Verified patient information to correctly dispense medications.
- Greeted customers at counter and provided excellent customer service.
- Input patient information into computer system for prescription orders.
- Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
- Counted and labeled prescriptions with correct item and quantity.
- Kept pharmacy counter and related areas clean, neat and organized.
- Updated computer system with current customer, payment and inventory information.
- Assisted pharmacy staff with preparing medications and filling orders.
- Improved operational efficiency by assisting with routine administrative tasks such as filing, data entry, and report generation.
- Collaborated with healthcare professionals to provide seamless patient care, addressing inquiries regarding medications and dosages.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
- Processed payments for prescriptions and accurately completed cash and credit card transactions.
- Organized pharmacy area to maintain clean and orderly environment.
Education
Medical Office Assistant - Medical
Grant MacEwan
Edmonton11-2026
Bachelor of Arts - Sociology
Grant MacEwan
Edmonton, AB06-2024
Skills
- Stocking shelves
- Answering customer questions
- Data entry
- Product restocking
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Pharmacy Assistant
Shoppers Drug Mart
09.2022 - Current
Medical Office Assistant - Medical
Grant MacEwan
Bachelor of Arts - Sociology
Grant MacEwan
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