Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gabriella (Bella) Formoso

Cochrane,ON

Summary

Organized and proactive customer service and sales specialist thrives on meeting challenging goals and exceeding customer expectations. Highly motivated, independent worker with excellent problem-solving and analytical skills.

Overview

5
5
years of professional experience

Work History

Front Desk Receptionist

Beauty Bar RN
06.2023 - 03.2024
  • Welcomed clients with friendly greeting and escorted them to treatment rooms.
  • Scheduled client appointments for staff.
  • Maintained a clean and organized front desk area, creating an inviting environment for clients upon arrival.
  • Handled payments and processed credit card transactions.
  • Assemble after-care packages for clients.


Gift Basket Assistant

Artistix Designs
03.2019 - 02.2024
  • Listened carefully to and engaged with clients to understand their needs and gift basket arrangements that perfectly match their vision.
  • Cost effectively shopped for gift basket products to stay within customer budgets.
  • Sourced new products for future gift baskets, Managed inventory effectively by accurately tracking items and restocking as needed.
  • Designed gift baskets that were appealing to the eye with "WOW" factor.
  • Conducted payment transactions.
  • Enhanced customer satisfaction by efficiently delivering gift basket arrangements in a timely manner.

Retail Sales Associate

H&M Barrie
07.2022 - 02.2023
  • Greeted customers and helped with product questions, selections, and purchases, going above and beyond to serve needs.
  • Utilized upselling techniques to promote additional products and increase sales.
  • Answered questions about store policies and addressed customer concerns.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Identified opportunities for process improvements within daily operations resulting in increased operational efficiency across multiple departments within the store.

Crew Member

Booster Juice
06.2020 - 09.2021
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Completed smoothie and food items for customers to menu standards in a fast-paced environment.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Improved customer satisfaction by providing friendly and efficient service often collaborating with colleagues to ensure a smooth turnaround of high volume of orders.
  • Worked solo during Covid, multi-tasking order taking, fulfillment of orders, cashier, cleaning and opening and closing duties.

Education

High School Diploma -

St. Joseph's Catholic High School
Barrie, ON
06.2023

Skills

  • Customer Service Oriented
  • Self-starter
  • Problem Resolution
  • Multitasking
  • Time Management
  • Sales
  • POS Systems
  • Inventory Control

Languages

English

Timeline

Front Desk Receptionist

Beauty Bar RN
06.2023 - 03.2024

Retail Sales Associate

H&M Barrie
07.2022 - 02.2023

Crew Member

Booster Juice
06.2020 - 09.2021

Gift Basket Assistant

Artistix Designs
03.2019 - 02.2024

High School Diploma -

St. Joseph's Catholic High School

Similar Profiles

CREATE PROFILE
Gabriella (Bella) Formoso