Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gabriela De Luna

Whittier

Summary

Detail-oriented customer service representative with extensive experience in managing inquiries and resolving conflicts. Bilingual in Spanish, known for strong critical thinking and attention to detail, ready to enhance customer satisfaction and streamline operations.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Healthcare Resource Group
Long Beach, CA
07.2008 - 09.2012
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Assisted in processing medical claims, ensuring compliance with healthcare regulations.
  • Conducted follow-up calls to ensure customer satisfaction and address any unresolved issues.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Insurance Follow-Up Representative

Marina Medical Billing
Cerritos, CA
02.2005 - 02.2007
  • Processed insurance claims and followed up on outstanding payments to ensure timely resolution.
  • Collaborated with healthcare providers to verify patient insurance information and eligibility.
  • Utilized billing software to track claim statuses and identify discrepancies in insurance payments.
  • Communicated effectively with patients regarding their financial responsibilities and payment options.

Education

High School Diploma -

Whittier High School
Whittier, CA
06-1999

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Bilingual in Spanish
  • Computer proficiency
  • Microsoft Excel
  • Microsoft Office Suite

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

Healthcare Resource Group
07.2008 - 09.2012

Insurance Follow-Up Representative

Marina Medical Billing
02.2005 - 02.2007

High School Diploma -

Whittier High School
Gabriela De Luna