Gabriela Daly
............................
Toronto,ON
Summary
Enthusiastic and reliable professional looking for full-time employment. Takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
National Multi-Unit Coordinator
United Trimen
Toronto, ON
08.2023 - Current
- Entered data, generated reports, and produced tracking documents
- Used job-related software to draft and finalize written correspondence and documentation
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions
- Maintained long-term relationships with high net-worth clients.
- Managed portfolio of over 5 key accounts whilst maintaining excellent levels of customer satisfaction
Server
Jack Astor's
Newmarket, ON
08.2022 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
- Supported needs of over 10 tables at once while maintaining friendly and courteous service
Clinical Research Study Assistant
KITE Toronto Rehab Research Institute
Toronto, ON
05.2022 - 06.2023
- Investigated effectiveness of multi-sensory integration for older adults with dementia to explore performance benefits and to provide caregiver relief, through one-on-one virtual and in-person exposure sessions
- Coordinated one-on-one home visits and MoCa tests with caregiver and individual with dementia to discuss and administer standard operating procedures
- Facilitated smooth project execution by managing deadlines, resources allocation, and progress updates.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Cooperative Education Student
Circle Of Care Health Advocacy Center
Toronto, ON
09.2021 - 06.2022
- Located and managed over 200 appropriate resources by contacting and communicating with healthcare, mental health, and legal professionals and interdisciplinary teams, families, and caregivers
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.
- Increased client engagement in treatment plans by building trusting relationships through empathetic listening and consistent support.
- Maintained regular contact with clients by calling and visiting clients' homes.
Server
La Carnita
Toronto, ON
03.2017 - 08.2022
- Maintained clean and orderly dining area for enjoyable guest experience.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Education
Bachelor of Social Work -
York University
Toronto, ON 09.2018 - 05.2022
Skills
Point of Saleundefined
Timeline
National Multi-Unit Coordinator
United Trimen
08.2023 - Current
Server
Jack Astor's
08.2022 - 08.2023
Clinical Research Study Assistant
KITE Toronto Rehab Research Institute
05.2022 - 06.2023
Cooperative Education Student
Circle Of Care Health Advocacy Center
09.2021 - 06.2022
Bachelor of Social Work -
York University
09.2018 - 05.2022
Server
La Carnita
03.2017 - 08.2022
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