Maria Arana-Aguas
Brampton,Canada
Summary
Experienced with project coordination, ensuring tasks are completed on time and within scope. Utilizes strong planning and organizational skills to manage resources effectively. Track record of enhancing team collaboration and streamlining workflows to drive project success.
Overview
18
18
years of professional experience
1
1
Certification
Work History
National Multi-Unit Coordinator
United Restaurant Supplies (Gordon Food Services)
11.2022 - 03.2024
- Managed customer needs, product inventories, logistics reporting
and maintaining distribution contracts for the multi-unit customer. - Ensured the profitability of the company by efficiently maintaining customer contracts, providing administration and logistics support and multi-unit team support.
- Working side by side with the National Multi-Unit Account Managers and provides flawless customer service to their accounts.
- Build and maintain relationships with new and existing United customers and accounts. Regular customer communication activity and follow-up.
- Answers customer question regarding technical information, pricing, delivery and order status information
- Provides value to customers and improves customer perception of
United Trimen as an expert in restaurant smallwares category. - Sourcing products and working with vendors to establish item lead times to effectively communicate availability with the customer and manage expectations while improving service levels.
- Collaboratively work with internal departments.
- Respectfully and capably represent the best interests of United Restaurant Supplies in all internal and external
Inside Sales Representative
United Restaurant Supplies (Gordon Food Services)
05.2022 - 11.2022
- Provided exceptional customer service by addressing client concerns promptly and professionally, contributing to a positive brand image.
- Managed customer orders (both stock and non-stock) manually or via EDI 3rd party ordering systems, or fax and complete it in a timely callbacks or e-mails to discuss edits and confirm complete orders.
- Exceeded monthly sales quotas consistently by adopting effective selling techniques combined with a deep understanding of product offerings.
- Maintain current knowledge of products and system status within divisions and distribution centers to assist Account Managers and customers.
- Source product based on customer needs with stock and non-stock.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performs other duties as assigned.
Customer Service Representative
Intercity Packers, Meat and Seafood (Gordon Food Services)
08.2021 - 05.2022
- Performed data entry for shipments, orders and customer information
- Managed client records
- Set up client orders and give it to the production
- Provided policy and service information
- Assisted customers with a warm and professional attitude
- Answered general questions
- Answered calls from clients and customers
- Resolved customer information and complaints
- Responded to claim inquiries
- Responsible for tracking and maintaining orders and delivery
- Handled online orders and credit card transactions
- Program used: Canopy, Microsoft, Google, Excel
Human Resources Administrator
Swissport
01.2017 - 12.2019
- Participated in the interview process and assisted new hires with completing paperwork and required documentation
- Worked closely with management on all diversity recruitment initiatives to ensure fairness in hiring practices
- Used standardized screening techniques, assess the skills, qualifications and experience of potential candidates
- Planned, coordinated the administrative functions and managed the full cycle recruitment process
- Created and uploaded job posting online, received applications, sorted resumes and scheduled interviews for selected candidates
- Entered employee data into a computer database
- Maintained employee records and performance reviews electronically and manually
- Tracked and updated employee leave of absence
- Carried out employee advocacy and conflict resolution.
- Updated HR database with new employee information, changes in benefits, and other details.
- Answered employee inquiries regarding health benefits and 401k options.
- Administered performance evaluations to provide constructive feedback and identify ideal candidates for promotion.
Payroll and Benefit Administrator
Swissport Handling
01.2012 - 12.2017
- Processed Benefits, RRSP, T4, ROE
- Collected and verified information from more than 200 employees
- Maintained and updated payroll information by collecting, calculating and entering data
- Answered questions and concerns regarding pay stubs
- Maintained confidential information
- Updated payroll records by entering changes on insurance coverage, deductions, job title and department/division transfer
- Followed payroll procedures as per the Ministry of Labor and Union's by-laws
- Improved employee understanding of benefit offerings through clear communication, informative presentations, and one-on-one consultations.
- Maintained strict confidentiality when handling sensitive personal information related to employees'' benefits and medical records.
Lead Passenger Agent
Swissport
01.2009 - 12.2012
- Obtained all necessary information on operation through interactive briefing and Supervisor on duty
- Prepared all necessary paperwork related to the flights
- Make sure barriers are set up neatly, according to the number of the flights and number of expected passengers
- Briefed and debriefed agents (30+ agents) daily about the duties and flight information
- Handles the counting of passengers that have been checked in, and their checked-in luggage
- Cutting the flights (Minimum of 8 flights per shift) on time
- Making sure the assigned agents go to their gates for either inbound or outbound flights on time
- Provides exemplary service to customers, ensuring that they receive the best type of experience with their flights
- Maintained communications to Supervisor, Flight Editors, Operations Agents, Bag Room Supervisor
- Promoted safety work methods and proper use of Equipment
Passenger Agent
Swissport
01.2006 - 12.2009
- Greeted, checked-in and directed passengers to appropriate flight stations
- Helped and provided customer assistance upon checking-in of passengers
- Made public announcements: provided flight information, rules and regulations of Transport Canada, hours of flights and time of departure and arrival
- Assisting ticketed passengers during check-in, helping them check luggage and print boarding passes, and ensuring that they have proper documentation to board the plane or ship
- Answering passenger questions, assigning seats, and scanning boarding passes
- Help passengers rebook after delays or cancellations
- Provided information on aircraft boarding and deplaning
Education
Diploma - Travel And Tourism
International Institute of Travel And Tourism
Toronto, ON06.1997
GED - General Education Development
Ministry of Education
Toronto, ON03.1993
Skills
- Works well under pressure
- Committed to provide professional and quality services
- Leadership
- Accountability
- Reliable
- Team Player
- Problem Solving
- Customer Service
- Data Entry
- Work Planning and Prioritization
- MS Office
- Discretion and Confidentiality
- Schedule Coordination
Languages
English
Professional Working
Tagalog
Native or Bilingual
References
Available Upon request
Awards
- Above and Beyond Award, Canjet Airlines, 2005
- Leadership Award - Above and Beyond, Air Transat, 2007
- Handlex / Swissport Employee Award, 2009
- Promoted to Lead Passengers Agent, Handlex / Swissport, 2010
Accomplishments
Recognition Awards
★ Canjet Airlines - Above and Beyond Award Flight from Toronto to Cuba 2005
★ Air Transat Airlines - Leadership Award -
Above and Beyond - Flight from Toronto to
Greece 2007
★ Handlex / Swissport - Employee Award
★ Recognitions Award - Passenger Agents
2009 - Handlex / Swissport
★ Promoted - to Lead Passengers Agent -
2010 Handlex / Swissport
★ Promoted from Inside Sales Representative
National Multi-Unit Coordinator - United Restaurant Supplies 2022
Certification
- IATA/IATAN ID Card – International Air Transport Association.
Timeline
National Multi-Unit Coordinator
United Restaurant Supplies (Gordon Food Services)
11.2022 - 03.2024
Inside Sales Representative
United Restaurant Supplies (Gordon Food Services)
05.2022 - 11.2022
Customer Service Representative
Intercity Packers, Meat and Seafood (Gordon Food Services)
08.2021 - 05.2022
Human Resources Administrator
Swissport
01.2017 - 12.2019
Payroll and Benefit Administrator
Swissport Handling
01.2012 - 12.2017
Lead Passenger Agent
Swissport
01.2009 - 12.2012
Passenger Agent
Swissport
01.2006 - 12.2009
GED - General Education Development
Ministry of Education
- IATA/IATAN ID Card – International Air Transport Association.
Diploma - Travel And Tourism
International Institute of Travel And Tourism
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