Gabriela Andrade Monteiro
Nepean,ON
Summary
Over 2 years of customer service experience in Canada and extensive previous experience in dentistry in Brazil. Provided oral health care to adults and children. Dedicated mother of two children, aged 6 and 3 years old. Enrolled in the government Child Care Worker program, to be completed in June 2025. Actively volunteered twice for daughter's school field trips. Interned at a hospital specializing in treating children with special needs during last semester of university in Brazil. Ability to work well independently and as part of a team. Prioritizes empathy and attention to detail honed through experiences as a mother.
Overview
13
13
years of professional experience
Work History
Sales Associate
Dollarama
04.2023 - Current
- Greeted customers and provided exceptional customer service.
- Ability to work in a fast-paced environment.
- Collected payments and provided accurate change with strong attention to detail.
- Organized store by returning merchandise to proper areas and restocked displays.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Dentist
Consultorio Odontologico Sao Miguel
01.2015 - 08.2017
- Explained procedures, answered questions, and administered additional pain relief to help patients feel physically and emotionally comfortable.
- Developed long-term relationships with patients through excellent customer service skills.
- Maintained detailed patient records, documenting treatments, progress, and any recommendations for future care.
- Performed patient examinations, charted dental history and developed treatment plans with strongly attention to details.
- Time management to maximize office efficiency and patient satisfaction, leading to continuous improvement.
Dentist
COMEPE
09.2011 - 08.2017
- Collaborated with other healthcare providers to coordinate comprehensive patient care.
- Collected information from patients, parents and guardians about dental care and issues of concern.
- Developed and implemented personalized treatment plans for patients, taking into account their specific dental needs and preferences.
- Interpersonal skills, such as active listening and effective communication, include empathy, compassion, and cultural sensitivity.
- Self-motivated in educating patients on preventative health measures, lifestyle changes, and self-management techniques.
Education
Bachelor of Science - Dental Sciences
University of Pernambuco
08-2011
Skills
- Self-Motivated
- Creative
- Multitasking
- Ability to work in a fast-paced environment
- Attention to detail and accuracy
- Written and oral communication skills
- Teamwork
- Problem-solving
- Emotional support
Timeline
Sales Associate
Dollarama
04.2023 - Current
Dentist
Consultorio Odontologico Sao Miguel
01.2015 - 08.2017
Dentist
COMEPE
09.2011 - 08.2017
Bachelor of Science - Dental Sciences
University of Pernambuco
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