Gabriel Vargas
Summary
Knowledgeable Technician in trouble shooting, by performing comprehensive diagnostics and follow-ups. Communicates well with both technical and non-technical personnel and customers. Experienced team leader and team building, managed and performed requests to completion with colleagues. Geared towards experience, growth and improvement.
Overview
10
10
years of professional experience
Work History
Automotive Technician (Engine Specialist)
Yonge Steeles Ford Lincoln
09.2020 - 01.2024
- Maintaining customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Training and coaching junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Delegating jobs to subordinates and monitoring quality of work.
- Explaining estimates and determining repair timelines to manage customer expectations.
- Performing diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Perform complete engine overhauls
Automotive Service Technician
Active Green & Ross
04.2014 - 09.2020
- Completed thorough inspections of vehicles to evaluate damages and develop repair plans.
- Aligned systems with manufacturer specifications through skilled calibration.
- Located and removed defective parts for skilled adjustment, repair or replacement.
- Established clear repair plans with line-item details of expected labor and parts costs.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
Insurance Claims Representative
Co-operators Insurance
01.2024 - Current
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Developed strong relationships with clients, facilitating trust and open communication during the claims process.
Education
Diploma - Automotive Service Technician And Operations (Ford ASSET)
Ford ASSET
Scarborough08.2022
Diploma - Automotive Service Technician
Centennial College
Scarborough04.2019
Skills
- Customer Service Oriented: Ability to manage expectations by actively listing and communicating in a friendly and professional manner
- Strong understanding of Total Loss Procedures
- Effective organization and multi-tasking skills
- Strong written and verbal communication skills
- Able to efficiently arrange estimates and repairs
- Extensive knowledge of vehicles specifications and Market Comparison
- Repair quotes, Damage estimation, Investigating, Troubleshooting, and Diagnosing
Additional Information
References available upon request.
Timeline
Insurance Claims Representative
Co-operators Insurance
01.2024 - Current
Automotive Technician (Engine Specialist)
Yonge Steeles Ford Lincoln
09.2020 - 01.2024
Automotive Service Technician
Active Green & Ross
04.2014 - 09.2020
Diploma - Automotive Service Technician And Operations (Ford ASSET)
Ford ASSET
Diploma - Automotive Service Technician
Centennial College
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