Otilia Benedek

• Excellent organizational and time management skills, with the ability to set priorities for self and others
• Establish client base of organizations, associations, social, and corporate businesses through direct outside and inside sales effort for the purpose of securing business for the hotel to ensure that predetermined sales expectations are met and exceeded
• Develop and maintain relationships with key clients in order to produce group and/ or convention business Experienced in creating and monitoring group blocks and direct billing process
• Prepared the weekly schedule, handled all customer concerns in a pleasant and professional manner
• Supervised a staff of 12 guest service employees
• Ensured all employees were properly trained, knowledgeable and provided excellent guest service
• Assisted the General Manager with the daily administrative duties of the hotel and implementation achievement of the sales marketing plan
• Respond quickly to guest requests in a friendly manner; follow up to ensure guest satisfaction and quality service
• Developed relationships with clients, return guests, group contacts etc to provide maximum personalized guest service
• Managed all administrational duties as specified by the company
• Monitored employee performance, provide motivation, guidance and support
• Able to prepare detailed written reports, financial analysis and statements for the company
• Strong planning and organizational skills: set up and plan workers activities to ensure company standards and procedures are met
• Competent team leader that enjoys working independent and with others
• Committed to continuous learning and able to adapt to any situation
• Demonstrate superior manager skills; good judgment and common sense

Deals administration experience and skills:

● Effectively manage work-flow by meticulously completing relevant checklists and accurately preparing contractual documents for new listings, sales, and amendments

● Facilitate the arrangement of necessary professional services for both new and ongoing property listings

● Execute real estate deal transactions, manage trade sheets, and settle contracts

● Monitor and refresh real estate processes to abide by applicable laws and regulations

● Communicating with realtors, branch managers, administrators, legal professionals, and other brokerages regarding possible problems, required documents, and closings

● Investigate with leadership, realtors, outside parties, and supporting personnel on unresolved issues, including commission payments

● Facilitate commission payments and coordinate payments to realtors and third parties

Office Organization experience and skills:

• Bank Accounts Reconciliation
• Invoice Processing
• Payroll Administration
• Bookkeeping Software
• Financial Recordkeeping
• Financial Reporting
• Accounts Receivable and Payable