Gabriel Serrano
Los Angeles
Summary
Adaptable Lead Sales Associate eagerly anticipating new challenges and opportunities for growth and contributions with dynamic sales team. Driven to go above and beyond to exceed team and corporate sales goals.
Energetic Lead Sales Associate models passion for brand, customer and product to meet and exceed individual and team goals. Collaborates with team, building strong relationships to maximize customer loyalty. Protects company assets with policy awareness and loss prevention procedures.
Punctual employee touting terrific merchandise display and mentoring skills thanks to extensive sales and team leadership abilities. Personable, reliable, and dedicated.
Overview
4
4
years of professional experience
2011
2011
years of post-secondary education
Work History
Lead Sales Associate
Universal Studios
Hollywood
06.2023 - 07.2025
- Trained and mentored new sales associates on customer engagement techniques.
- Managed product displays to enhance visual appeal and drive customer interest.
- Collaborated with team members to create a welcoming atmosphere for guests.
- Operated carnival rides ensuring guest safety and adherence to guidelines.
- Assisted in setting up and dismantling attractions during events.
- Managed ticket sales and cash handling at various attractions.
- Monitored guest interactions to maintain a fun and safe environment.
- Monitored crowds for any disturbances or safety concerns.
Pdubs
Lead pizza cook
Tehachapi
01.2022 - 11.2023
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Home Depot
M.E.T
Tehachapi
04.2021 - 09.2022
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
Education
Eastside High
Lancaster, CASkills
- Visual merchandising
- Employee training
- Customer relationship management
- Cash handling
- Product display management
- Team collaboration
Timeline
Lead Sales Associate
Universal Studios
06.2023 - 07.2025
Pdubs
Lead pizza cook
01.2022 - 11.2023
Home Depot
M.E.T
04.2021 - 09.2022
Eastside High