Gabriel Piero
Mississauga,ON
Summary
Devoted professional proactively and quickly identifies the best course of action for given scenarios. Confident in handling tasks independently and in teams with a highly organized approach to work. A strong advocate for those in need and committed to providing the best possible service.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Youth Outreach Worker, Field Practicum
Malton Neighbourhood Services
09.2023 - 04.2024
- Developed and implemented programs to engage and empower underserved populations.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Facilitated outreach activities to build community awareness.
- Experience with Program Facilitation
- Assessed the youth to see what programs would be beneficial.
- Enhanced youth engagement by implementing innovative outreach programs and activities.
- Established rapport with diverse populations through active listening and empathetic communication techniques.
- Developed strong partnerships with schools, nonprofits, and government agencies to expand the reach of outreach initiatives.
- Promoted a safe environment for open dialogue by establishing trust among participants in group settings.
Part-Time Cast Member
Cineplex Cinemas Queensway & VIP
09.2022 - 08.2023
- Managed time efficiently by prioritizing tasks based on importance and urgency
- Collaborated with fellow cast members to ensure seamless operations and consistent guest satisfaction.
- Provided support to fellow Cast Members while maintaining a positive attitude under pressure
- Demonstrated effective communication skills by efficiently resolving guest inquiries and complaints
- Developed excellent customer service abilities through interacting with guests professionally and courteously
- Consistently met performance goals established by leadership team members while following all company policies and procedures
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Maintained cleanliness and organization throughout various areas, contributing to an enjoyable atmosphere for guests.
- Resolved guest concerns in a timely manner, demonstrating commitment to excellent customer service.
- Handled cash transactions effectively, ensuring accuracy and adhering to company policies for financial security.
- Supported team members during peak times by taking on additional roles when needed, fostering a cooperative work environment.
- Implemented problem-solving skills when addressing unexpected challenges or changes within the workplace setting.
Education
Social Service Worker Diploma - Social Service Worker
Sheridan College
Brampton, ON04.2024
Skills
- Mental Health Support
- Workshop Facilitation
- Youth Engagement
- Relationship Building
- Active Listening
- Collaboration and Teamwork
- Team Collaboration
- Youth Advocacy
Certification
- Be There Certificate, Born This Way Foundation - May 2024
- First Aid/CPR - April 2023
Timeline
Youth Outreach Worker, Field Practicum
Malton Neighbourhood Services
09.2023 - 04.2024
Part-Time Cast Member
Cineplex Cinemas Queensway & VIP
09.2022 - 08.2023
Social Service Worker Diploma - Social Service Worker
Sheridan College
- Be There Certificate, Born This Way Foundation - May 2024
- First Aid/CPR - April 2023
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