Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kia Spencer

Toronto,CA

Summary

Dynamic professional with a proven track record in mental health support and workshop facilitation. Excelled in enhancing youth engagement and developing key partnerships, leveraging strong communication and multitasking skills. Achieved significant improvements in program outreach and participant satisfaction, without exceeding a numerical percentage, showcasing a results-driven approach and a commitment to positive youth development. Highly motivated and achievement-oriented Special Events Assistant possessing exceptional creative and analytical abilities. Demonstrates a meticulous attention to detail and excels both independently and collaboratively, even in high-pressure situations. Brings forth a dynamic and positive demeanor, along with a can-do attitude, honed through over 9 years of experience in customer service across diverse roles. Exhibits a strong passion for planning and a client-centered approach.

Overview

11
11
years of professional experience

Work History

SLYE Youth Outreach Worker

Weston Frontlines
11.2023 - Current
  • Facilitated restorative justice circles as part of conflict resolution process among youth participants, promoting accountability and empathy.
  • Conducted regular assessments of individual progress and provided tailored support to meet the unique needs of each youth.
  • Enhanced youth engagement by implementing innovative outreach programs and activities.
  • Developed strong partnerships with schools, nonprofits, and government agencies to expand the reach of outreach initiatives.
  • Promoted a safe environment for open dialogue by establishing trust among participants in group settings.
  • Managed budgets efficiently while seeking additional funding sources.
  • Coordinated educational workshops on topics such as job readiness, financial literacy, and healthy relationships to empower young people with valuable life skills.

Photobooth Attendant

DLUXE Photobooths
09.2023 - Current
  • Implemented creative solutions when faced with unexpected challenges at events to maintain optimal functionality of the booth without compromising guest experience quality.
  • Managed photobooth setup, ensuring timely preparation for each event.
  • Developed strong relationships with clients through regular communication before, during, and after events to ensure satisfaction levels were met or exceeded.
  • Streamlined photo printing process with proper software usage, resulting in faster turnaround times for guests.
  • Tailored props and backdrops to match various themed events, enhancing guest enjoyment and participation levels.
  • Maintained clean and organized booth area, creating an inviting atmosphere for guests.
  • Enhanced customer experience by providing friendly and efficient service at photobooth events.
  • Provided exceptional customer service during events, addressing concerns promptly and professionally.
  • Built and established positive relationships with patrons, team members and supervisors.
  • Monitored guests and enforced rules, maintaining safety for visitors and staff.

Event Assistant

Nisha B Events
06.2023 - Current
  • Performed event coordination for larger parties and gatherings.
  • Improved future events by evaluating successes and failures of previous private and corporate gatherings.
  • Managed event set-up and tear-down, ensuring timely completion of tasks for seamless transitions.
  • Greeted and directed guests at private events and explained seating arrangements to keep tables organized.
  • Act as the point of contact for vendors on the day of the event, ensuring all services are delivered on time.
  • Participated in pre-event planning meetings, providing input on event themes and strategies for success.
  • Assisted in organizing successful events by collaborating with vendors and suppliers.
  • Delighted clients with exceptional events, consistently exceeding expectations.
  • Coordinated with coworkers to help customers, achieving efficient operations and high customer satisfaction.
  • Ensured smooth operations during events by managing schedules and delegating tasks to volunteers or support staff effectively.
  • Provided exceptional customer service to attendees, responding to inquiries or resolving issues professionally.

Key Holder

Dollarama
04.2014 - 08.2018
  • Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Mentored junior staff members, helping them develop their skills to advance within the company successfully.
  • Implemented loss prevention measures to minimize shrinkage rates within the store effectively.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Streamlined opening and closing procedures as integral member of store staff.

Education

Social Service Work - Social Work

Centennial College
05.2021

Skills

  • Mental Health Support
  • Life Skills Training
  • Suicide Prevention
  • Cultural Competency
  • Positive Youth Engagement
  • Social media outreach
  • Workshop Facilitation
  • Strong Communication
  • Networking Savvy
  • Highly Organized
  • Problem solving
  • Computer literate
  • Multitasking

Languages

English
Native or Bilingual

Timeline

SLYE Youth Outreach Worker

Weston Frontlines
11.2023 - Current

Photobooth Attendant

DLUXE Photobooths
09.2023 - Current

Event Assistant

Nisha B Events
06.2023 - Current

Key Holder

Dollarama
04.2014 - 08.2018

Social Service Work - Social Work

Centennial College

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Kia Spencer