Gabriel Kalohelani
Santa Maria
Summary
Proactive and detail-oriented IT Project Manager with with strong background in Client Systems, ensuring smooth operation of IT infrastructure. Proven success in managing, installing, and maintaining IT hardware, contributing to enhanced system reliability. Demonstrated expertise in troubleshooting complex technical issues and optimizing system performance.
Overview
15
15
years of professional experience
1
1
Certification
Work History
System Administrator
Bylight Professional IT Services LLC
01.2025 - Current
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Provisioned new software and hardware for use, following established security policies.
- Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to endusers.
Lead Client Systems Technician
Bylight Professional IT Services LLC
04.2024 - 01.2025
- Developed installation time estimates and managed manpower to ensure IT project completion timelines.
- Identified opportunities for process improvement through analysis of user feedback and implemented changes accordingly.
- Assisted in the planning and execution of large-scale technology rollouts, contributing to seamless transitions for endusers.
Client Systems Technician
Bylight Professional IT Services LLC
06.2023 - 04.2024
- Set up new computer systems and devices and installed hardware, software and patching programs.
- Contributed to the development of departmental policies and procedures, ensuring consistent quality of service across all client engagements.
- Reduced downtime for clients with prompt and accurate technical support, resulting in increased productivity.
- Trained staff on hardware and software usage, increasing efficiency and minimizing support requests.
Material Control
Bylight Professional IT Services LLC
10.2022 - 06.2023
- Collaborated with cross-functional teams to identify opportunities for process improvements in material control systems.
- Implemented best practices in material control procedures, increasing overall operational efficiency.
- Submitted RFQs on governments behalf to gather quotes for equipment that complied with DOD. standards.
- Maintained an accurate inventory of IT equipment to ensure availability for IT installation projects.
Explosive Ordnance Disposal Technician
United States Air Force
01.2010 - 01.2022
- Bolstered teamwork and communication among EOD unit members through regular debriefs and after-action reviews.
- Developed standard operating procedures for handling novel or unfamiliar explosive threats, minimizing risks to personnel and property.
- Government Purchase Card (GPC) account holder, expended $170k annual budget ensuring compliance with regulatory guidelines.
- Enhanced operational safety by meticulously identifying, assessing, and disposing of explosive ordnance.
Education
High School Diploma -
Valley High School
Escondido, CA06-2010
Skills
- IT Acquisition and Procurement
- Risk management
- Root-cause analysis
- Client relations
- Cross-functional team leadership
- Advanced problem solving
- Resource Management
Certification
- CompTIA Security+ Certification
Timeline
System Administrator
Bylight Professional IT Services LLC
01.2025 - Current
Lead Client Systems Technician
Bylight Professional IT Services LLC
04.2024 - 01.2025
Client Systems Technician
Bylight Professional IT Services LLC
06.2023 - 04.2024
Material Control
Bylight Professional IT Services LLC
10.2022 - 06.2023
Explosive Ordnance Disposal Technician
United States Air Force
01.2010 - 01.2022
- CompTIA Security+ Certification
High School Diploma -
Valley High School
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