Gabriel Gonzales
Alhambra
Summary
Dynamic and results-oriented professional with proven expertise in customer service and team leadership at Fosselman's Ice Cream. Skilled in cash handling and adept at resolving customer complaints, ensuring satisfaction. Recognized for maintaining a safe environment and training staff effectively, fostering a positive atmosphere and accountability within the team. Also helped with restocking, unloading, and loading trucks at a fast pace.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Leader/Cashier/Restocker
Fosselman's Ice Cream
Alhambra
07.2022 - 02.2025
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
Education
High School Diploma -
Alhambra High School
Alhambra, CA05-2023
Some College (No Degree) -
Pasadena City College
Pasadena, CASkills
- Customer service
- Cash handling
- Team leadership
- Excellent communication
- Time management
- Positive attitude
- Problem Solver
- Accountability
Affiliations
- Golfing
- Reading
- Cooking
- Traveling
Certification
- Food Handling Certification
- Child Development Certification
Languages
English
Professional
Spanish
Limited
References
References available upon request.
Timeline
Shift Leader/Cashier/Restocker
Fosselman's Ice Cream
07.2022 - 02.2025
High School Diploma -
Alhambra High School
Some College (No Degree) -
Pasadena City College
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