Frida Herrera
Quebec ,Canada
Summary
Professional in modern languages with a focus on leadership and customer service. My background and experience have equipped me with strong team management, conflict resolution and client support skills.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
HOTEL LELUX-EMPIRE SUITES
MONTREAL, QC
10.2023 - Current
- Processed guest check ins and check outs using the Hotello system.
- Processed all types of payments for reservations using the Payfacto system.
- Worked closely with the Housekeeping, Maintenance and Laundry teams to report good logistics in room assignments.
- Answer, record, and process all guest calls, messages, requests, questions, or concerns in a professional manner and with a sense of customer service excellence.
Assistant Coordinator
ACOMM
Montreal, Canada
04.2023 - 08.2023
- Managed groups of more than 40 teenagers belonging to the program.
- Coordinated activities, calendars, meetings and logistics of the program.
- Executed and planned the program events.
- Acted as a point of contact between different departments.
- Showcased leadership abilities when required, taking initiative and leading the project.
Property Leader
Tranquilo H Group
Puerto Escondido, Mexico
08.2022 - 12.2022
- Coordinated the tasks and schedule of the cleaning team and the front desk team.
- Organized and coordinated more than 30 activities for the hostel guests.
- Coordinated the interviews of volunteers and managed their training at the front desk.
- Performed front desk and reservation activities.
- Provided excellent customer service that kept the hostel with more than 9 rating points in Hostelworld.
Receptionist Clerk
Yosemite View Lodge
El Portal, USA
06.2021 - 05.2022
- Directly interacted with 80+ hotel guests daily for check in and check out of the hotel using Info HMS software.
- Worked closely with the housekeeping and maintenance teams to ensure effective oversight of the condition of the hotel's 500 rooms.
- Answered average of 50 calls daily regarding guest stays, future reservations, refunds, complaints and third-party companies clarifications.
- Processed payments and refunds.
Assistant Coordinator
Mentoring
Leon, Mexico
06.2020 - 03.2021
- Helped coordinate leadership workshops for mentees and teaching workshops for mentors.
- Developed curriculum and learning materials to promote meaningful learning to the students.
- Researched different learning methods and educational approaches to improve the English sessions we offered in the program.
Administrative Assistant
DIMAP
Leon, Mexico
01.2017 - 12.2018
- Assisted in budgeting and administrative roles in the company.
- Performed receptionist, customer service and sales functions.
- Performed the invoicing of payments.
- Provided administrative support, including scheduling meetings and managing calendars.
- Maintained office supplies inventory by checking stock to determine inventory level.
Education
ACS - International Business Management
Greystone College
Montreal, Canada08.2023
Bachelor - Modern Languages And Interculturality
La Salle Bajio
Mexico06.2021
Skills
Teamwork
Organizational skills
Communication skills
Leadership skills
Adaptability
Customer relations
Conflict Mediation
Administrative Experience
Time Management
Languages : English, French, Spanish, Portuguese
Volunteering
AIESEC Colombia “Mil Sonrisas” program 2018
- Organized activities to pursue the program's goal.
- Coordinated 20 international volunteers.
Timeline
Front Desk Receptionist
HOTEL LELUX-EMPIRE SUITES
10.2023 - Current
Assistant Coordinator
ACOMM
04.2023 - 08.2023
Property Leader
Tranquilo H Group
08.2022 - 12.2022
Receptionist Clerk
Yosemite View Lodge
06.2021 - 05.2022
Assistant Coordinator
Mentoring
06.2020 - 03.2021
Administrative Assistant
DIMAP
01.2017 - 12.2018
ACS - International Business Management
Greystone College
Bachelor - Modern Languages And Interculturality
La Salle Bajio
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