MUSKAAN PREET KAUR
Calgary,AB
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go the extra mile to assist others with solving problems. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Clique Hotel
09.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Retail Sales Associate
Old Navy
01.2023 - 09.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labelled items, and arranged according to size or colour.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained clean and organized store environment, enhancing overall shopping experience for customers.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Customer Service Representative
Intouch 24/7
02.2022 - 01.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
One Year Diploma - Business Administration
Southern Alberta Institute of Technology
Calgary, AB04.2023
High School Diploma -
DAV Public School
Samana , PUNJAB INDIA03.2020
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Teamwork
- Problem-Solving
- Teamwork and Collaboration
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
Languages
English
Full Professional
Certification
- [FOOD HANDLER CERTIFICATE], [CANADIAN INSTITUTE OF FOOD SAFETY] - [EXP: Dec 2026]
Timeline
Front Desk Receptionist
Clique Hotel
09.2023 - Current
Retail Sales Associate
Old Navy
01.2023 - 09.2023
Customer Service Representative
Intouch 24/7
02.2022 - 01.2023
One Year Diploma - Business Administration
Southern Alberta Institute of Technology
High School Diploma -
DAV Public School
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