Frederick Wong
Port Moody,BC
Summary
Dynamic Technical Service Advisor with a proven track record at Abell Pest Control Ltd., excelling in client relationship management and contract negotiation. Recognized for achieving top sales performance, leveraging strong presentation skills and advanced CRM proficiency to drive growth and foster long-lasting partnerships. Committed to delivering exceptional results and exceeding client expectations.
Overview
28
28
years of professional experience
Work History
Technical Service Advisor
Abell Pest Control Ltd.
Delta, BC
01.2023 - Current
- Responsibilities include prospecting, following up with potential new leads, conducting presentations and site assessments
- Maintaining all of British Columbia as sales territory
- Focus on acquiring chain accounts
- Develop, build and maintain strong long-lasting client relationships
- Negotiating contracts and close agreements to maximize profits
- Work closely with Operations Team to assist clients with requests, issues, and any other client needs
- Excellent communication, written, presentation, consultative selling, project management, conflict resolution and negotiation skills
- Advanced problem analysis and resolution skills
- Excellent interpersonal skills
- Exceptional adaptability and flexibility skills
- Strong work ethic and persistence
- Excellent time management skills
- Ability to take initiative to address opportunities and challenges
- Strong self-motivation, multi-tasking, planning, time management and decision-making skills
- Strong typing and computer skills including proficiency with various software such as Microsoft Excel and Word
- Experience with CRM, Salesforce
Sales Associate
Terminix Canada Ltd.
Burnaby, B.C.
04.2021 - 12.2022
- Responsibilities include prospecting, following up with clients and potential new leads, creating long lasting relations with clients, client retention, conducting presentations and site assessments
- Develop, build and maintain strong long-lasting client relationships
- Negotiating contracts and close agreements to maximize profits
- Excellent verbal, written, presentation, consultative selling, project management, conflict resolution and negotiation skills
- Strong self-motivation, multi-tasking, planning, time management and decision-making skills
Account Executive
Rentokil Steritech Canada
Coquitlam, B.C.
05.2017 - 04.2021
- Responsibilities include prospecting, following up with leads with potential new clients, building and retaining client relations, conducting presentations and site assessments
- Solidifying relationships with existing and new clients
- Excellent verbal, written, presentation, consultative selling, project management, conflict resolution and negotiation skills
- Strong self-motivation, multi-tasking, planning, time management and decision-making skills
- Negotiating contracts and close agreements to maximize profits
Professional Territory Sales Consultant
SS Laser Tech Ltd.
Burnaby, B.C.
11.2011 - 05.2017
- Responsibilities include prospecting for new clientele, visiting existing clients on a scheduled basis, following up on prospect leads, personally dealing with deliveries to clients in a timely manner, maintaining accounts receivables to ensure clients are up to date with billing
- Creating new opportunities with existing clients and prospects
- 4 time consecutive Presidents' Club winner - only top sales representatives achieve this honour every year
- Responsible for maintaining office and staff while General Manager is absent
Sales Associate
Nike
West Vancouver, B.C.
08.2010 - 11.2011
- Responsibilities included assisting clientele find wardrobe components and building relationships with new and existing clients
- Daily duties included restocking merchandise, visual presentation and upkeep of department
Manager
James Perse
Vancouver, B.C.
01.2010 - 08.2010
- Coached and mentored all non-management staff
- Maintained timely communications with corporate office
- Performed opening and closing duties which included balancing of float
- Responsible for overseeing security of the store
- Performed duties including conducting interviewing, payroll, merchandising, stock rotation, and inventory control
Associate Manager
Boys' Co.
Burnaby, B.C.
11.1999 - 12.2009
- Maintained and coached all non-management staff
- Arranged designing of window displays
- Performed opening and closing duties which included balancing of float
- Maintained security of the store when only Manager on duty
- Performed duties including conducting interviewing, payroll, merchandising, stock rotation, inventory control
- Accompanied owners on buying appointments
Sales Associate, Men's Wear
The Hudson's Bay Company
Vancouver, B.C.
01.1997 - 11.1999
- Achieved promotion after 6 months employment
- Exceeded customer service expectations
- Established a base of solid customer satisfaction
- Performed daily duties including balancing cash float, stock and stock rotation
- Maintained excellent communication skills with various departments
- Demonstrated proven problem solving skills
Education
Hotel/Resort Management Program -
Trend College
Vancouver, B.C.01.1995
Music Program -
King Edward Campus
Vancouver, B.C.01.1993
Skills
- Client relationship management
- Contract negotiation
- Sales prospecting
- Presentation skills
- Project management
- CRM software
References
Available upon request.
Notable Achievements And Abilities
- Excellent communications skills, both oral and written.
- Fluent in English, with a Chinese language background (Cantonese).
- Computer literate and adept. Skills acquired with Microsoft Word, Microsoft Excel, CRM, Salesforce, GoldMine and FileMaker.
- Presidents Club status for 4 consecutive years as top Sales Advisor.
Timeline
Technical Service Advisor
Abell Pest Control Ltd.
01.2023 - Current
Sales Associate
Terminix Canada Ltd.
04.2021 - 12.2022
Account Executive
Rentokil Steritech Canada
05.2017 - 04.2021
Professional Territory Sales Consultant
SS Laser Tech Ltd.
11.2011 - 05.2017
Sales Associate
Nike
08.2010 - 11.2011
Manager
James Perse
01.2010 - 08.2010
Associate Manager
Boys' Co.
11.1999 - 12.2009
Sales Associate, Men's Wear
The Hudson's Bay Company
01.1997 - 11.1999
Hotel/Resort Management Program -
Trend College
Music Program -
King Edward Campus
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