Frederick Nkwenta
Ottawa
Summary
Results-driven professional with strong background in process optimization and continuous improvement. Demonstrated ability to enhance operational efficiency through collaborative efforts and adaptable problem-solving. Known for strong analytical skills, effective communication, and commitment to achieving team objectives. Highly reliable and capable of navigating dynamic environments to deliver impactful results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Process Guide
Amazon
08.2023 - Current
- Provide on-the-floor coaching and support.
- Ensure that standard operating procedures (SOPs) are followed.
- Monitor workflows and identify bottlenecks.
- Help improve efficiency by guiding associates through tasks.
- Ensure quality and productivity goals are being met.
- Assist with troubleshooting issues on the floor.
- Model excellent attendance, productivity and behaviour.
- Uphold Amazon’s leadership principles in daily tasks.
Kitchen Crew/ Crew Trainer
McDonald's
03.2022 - 08.2023
- Prepare more than a 15% of customers food order in kitchen.
- Monitor and Operates 2 grill and 8 set of deep fryer machines.
- Assists in making 4 bowls of shredded lettuce, tomatoes, cheese 2 bowls of onion, pickle for Food preparation.
- Coordinate washing of more than 15% kitchen utensils and placing each in it respective area.
- Train new employees in kitchen related tasks.
Sales/Brand Ambassador
Old Navy
09.2022 - 02.2023
- Assists 20 to 30 customers as Sales Representative on sales floor.
- Managed about 10 customers with online store pick-up during store hours.
- Provides and answering 10 to 15 service related questions asks by customers.
- Led in Folding, arranging about 200 fashion wears on Sales floor organizer.
- Assists at least 50 customers with purchase and clothing size.
- Cleaned up 6 cash registers after shift and take out chip tag, hangers and cabbage bags.
- Ensured customers are 100% happy with purchases and service when leaving store premises.
Customer Service
Marche D’Alimentation Beck Inc-IGA
05.2020 - 12.2021
- Scanned about 100 customers groceries at cash before leaving store with groceries.
- Packaged more than 50 customer groceries and made sure are well Bagged when checking out.
- In-charged of Overstock/stocking shelves, assist about 30 to 40 customers identified items on shelves.
- Organized and tidy up to cash registers in service department and clean shopping buggies.
Dishwasher/Food Prep
Canadian Drive-In
06.2020 - 09.2020
- Clean 4 set of kitchen steamers and more than 50 cooking equipments.
- Enhanced Food preparation for following day. Sock 9 cups of rice in water, slice 4 boxes of mushroom and 3 boxes of green pepper.
- Led in washing more than 50 eating utensils and organize in respective areas.
- Arranged chairs in restaurant dinner, set 2 bucket of water, soap and disinfectant to moped floor and place chairs in order.
Education
Bachelor of Public Safety
Algonquin College
Ottawa04-2028
College Diploma - Police Foundation Program
Algonquin College
Ottawa, Ontario04-2023
Bachelor of Arts - Bachelor of Public Safety
Algonquin College
Ottawa04-2028
Skills
- Confidential Information Handling
- Leadership
- Teamwork and collaboration
- Time management
- Problem-solving abilities
- Public relations
- Learns quickly
- Bilingual
- Multitasking Abilities
- Standard operating procedures
- Coaching and mentoring
- Collaborative mindset
- Compliance management
- Verbal and written communication
- Relationship building
- Decision-making
- Team building
- Safety protocols
- Analytical thinking
- Policy and procedure development
Accomplishments
- Achieved Associate of the Week
- 2X Monster of the Month
Languages
English
Native or Bilingual
French
Professional Working
Certification
- Canadian Firearms Safety Course
- Bio-terrorism
- Radiological Events in a Community: High-Dose
- Chemical Terrorism
- WMD/Terrorism Awareness for Emergency Responders
Timeline
Process Guide
Amazon
08.2023 - Current
Sales/Brand Ambassador
Old Navy
09.2022 - 02.2023
Kitchen Crew/ Crew Trainer
McDonald's
03.2022 - 08.2023
Dishwasher/Food Prep
Canadian Drive-In
06.2020 - 09.2020
Customer Service
Marche D’Alimentation Beck Inc-IGA
05.2020 - 12.2021
College Diploma - Police Foundation Program
Algonquin College
Bachelor of Public Safety
Algonquin College
Bachelor of Arts - Bachelor of Public Safety
Algonquin College