Franyelis Brujan
Burnaby,BC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
year of professional experience
1
1
Certification
Work History
CUSTOMER SERVICE REPRESENTATIVE
ALORICA, INC.
09.2022 - 08.2023
- Duration: 1 year
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Developed strong product knowledge to provide informed recommendations based on individual customer needs
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
INTERN
SEMINSA, INC.
05.2022 - 08.2022
- Duration: 3 months
- Conducted research for various projects, leading to well-informed decisions and successful outcomes
- Sorted and organized files, spreadsheets, and reports
- Solved technical issues in medical equipments
Education
High School Diploma - Electromedical Equipment
Instituto Politécnico Loyola
Dominican Republic10.2022
Skills
- Communication
- Problem-Solving abilities
- Empathy
- Customer service
- Critical Thinking
- Leadership
- Adaptability
- Active Listening
Certification
Instituto Politécnico Loyola, Microsoft Office Specialist, 2019
Awards
- 2nd place in the Children's Reading Contest (2013)
- 2nd place in the Regional Math Olympics A Category (2015)
- 1st place in the Regional Maths Olympics A Category (2016)
- 3rd place in the Regional Maths Olympics B Category (2018)
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
CUSTOMER SERVICE REPRESENTATIVE
ALORICA, INC.
09.2022 - 08.2023
INTERN
SEMINSA, INC.
05.2022 - 08.2022
High School Diploma - Electromedical Equipment
Instituto Politécnico Loyola
Instituto Politécnico Loyola, Microsoft Office Specialist, 2019
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