Franklin Okechukwu
Port Hastings,NS
Summary
A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level Retail/Sales Associate position. Ready to help the team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Retail/Sales Associate
Market Square Supermarket
01.2021 - 10.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Utilized upselling techniques to promote additional products and increase sales.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Developed strong rapport with customers and created positive impression of business.
- Used in-store system to locate inventory and place special orders for customers.
Sales Assistant
Mega Plaza
01.2019 - 12.2020
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
- Managed efficient cash register operations.
- Monitored customers for signs of security concerns and escalated issues to management.
Retail/Salesperson
Youdala
01.2017 - 12.2018
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Recommended complementary purchases to customers, increasing revenue.
- Wrapped, boxed and weighed bakery department products.
Education
Bachelor of Science - Engineering
University Of Port Harcourt
Port Harcourt, Rivers Nigeria06.2006
Skills
- Customer Service
- Regulatory Compliance
- Display Setup
- Order Processing
- Customer Assistance
- Retail Store Operations
- Relationship Building
- Retail Sales
- Product Knowledge
- Teamwork and Collaboration
Languages
English
Professional Working
Travelling
I love traveling and exploring new places and cultures. I have traveled to many countries around the world, such as Ghana, South Africa, and the United Arab Emirates (UAE). I enjoy learning about the history, geography, art, and cuisine of each destination. I also like to meet new people and make friends along the way.
Some of my favorite travel experiences are:
- Visited the Elmina Slave Castle in Ghana
- Zulu King Palace in South Africa
- Dubai Free Trade Zone
Traveling is one of my passions and hobbies. I always look forward to discovering new places and adventures.
Timeline
Retail/Sales Associate
Market Square Supermarket
01.2021 - 10.2023
Sales Assistant
Mega Plaza
01.2019 - 12.2020
Retail/Salesperson
Youdala
01.2017 - 12.2018
Bachelor of Science - Engineering
University Of Port Harcourt
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