Leilani Martinez
Lakewood
Summary
Motivated individual pursuing a career as a Mortician, currently gaining valuable experience through full-time employment at UPS Store. Developed financial independence by saving for personal transportation while navigating college admission challenges. Committed to leveraging skills and experiences toward a successful future in mortuary science.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Retail/Sales Associate
Ups Store
Lakewood
06.2024 - Current
- Achieved personal sales goals through proactive customer engagement and upselling techniques.
- Assisted customers with purchases, item location, and enrollment in reward programs to enhance shopping experience.
- Greeting customers and helping with product questions, selections, and purchases.
- Managed returns and exchanges professionally, ensuring compliance with company policies while resolving customer issues.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Addressed customer inquiries regarding store policies and resolved concerns effectively to improve satisfaction.
Cashier/Crew Member
Burlington Stores
08.2023 - 10.2023
- As a store associate, it was always important to keep the line moving, keep our area clean, and mostly make sure no customer left unsatisfied (or if they did leave unsatisfied, to make sure it wasn’t because of the staff)
- Executed quick scanning and bagging while managing customer expectations to minimize dissatisfaction during peak times.
- When there was, rarely, no line the next job to do was to organize clothes and restock the shelves how they were to make space behind the registers for more clothes, soon to come in after the next rush. It was always about keeping clean and organized while simultaneously keeping the customers happy.
Pizza Maker
Marco's Pizza
07.2023 - 08.2023
- Check topping stock and make sure no toppings are running low, If they are, refill toppings using the absolute huge topping container kept under the counter
- Reviewed orders on the screen to confirm status before preparing dough, kneaded and stretched dough to specified size before adding toppings and baking.
- Maintained cleanliness of work area, ensuring it was free of hazardous items before clocking out to promote safety and hygiene.
Ride Attendant/Operator
Circus Circus
03.2023 - 05.2023
- Completed opening checklist by sweeping ride and line area, wiping down cue bars and control panel, and performing three test runs to ensure ride safety before reporting readiness to base.
- Verified ride condition, wiped down seats, handles, and line cues before shutting down the ride.
- Rotated between rides every hour, coordinating transitions to ensure timely breaks for attendants and seamless operation of rides.
Education
Associate of Science - Mortuary Science
Cypress College
Cypress, CA 08.2025 - 07.2026
Diploma -
Desert Pines Highschool
East Las Vegas, NVSkills
- POS register operation
- Cash register operation
- Customer service
- Inventory management
- POS software
- Time management
- Multitasking
- Organization
- Team collaboration
- Problem-solving
- Calm under pressure
- Active listening
- Positive communication
- Microsoft Word
Certification
Food Handlers Certification
Certifications
07-2023
Timeline
Associate of Science - Mortuary Science
Cypress College
08.2025 - 07.2026
Retail/Sales Associate
Ups Store
06.2024 - Current
Cashier/Crew Member
Burlington Stores
08.2023 - 10.2023
Pizza Maker
Marco's Pizza
07.2023 - 08.2023
Ride Attendant/Operator
Circus Circus
03.2023 - 05.2023
Diploma -
Desert Pines Highschool