Frank Weber
Sacramento
Summary
Seasoned Ticket Agent with a proven track record at American Airlines, adept in accurate data entry and exceptional customer service. Excelled in resolving ticketing issues and enhancing customer satisfaction through effective problem-solving and empathetic communication. Skilled in secure payment processing, demonstrating both critical technical and interpersonal abilities.
Overview
2014
2014
years of professional experience
Work History
Ticket Agent
American Airlines
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Researched and resolved customer ticketing issues to promote satisfaction.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Answered customer inquiries regarding ticket availability, pricing and event information.
- Supported customers with wheelchair access and special seating requirements to support continuous accessibility.
- Processed cash and credit card transactions securely and promptly for customer payments.
- Enhanced customer satisfaction by efficiently managing ticket reservations, cancellations, and modifications.
Ticket Agent
U.S. Airways
04.1988 - 12.2013
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Researched and resolved customer ticketing issues to promote satisfaction.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Answered customer inquiries regarding ticket availability, pricing and event information.
Airline Customer Service Agent
Pacific Southwest Airlines
06.1976 - 04.1988
- Provided exceptional customer service with empathetic listening and effective problem-solving skills.
- Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
- Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
- Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
Education
Bachelor Of Science - Communications Studies
Sacramento State
Sacramento, CA06.1976
Associate Of Arts - Communication Studies
Skyline Junior College
San Bruno, CA06.1974
High School Diploma - General Studies
Burlingame High School
Burlingame, CA06.1972
Skills
- Patience and tolerance
- Accurate data entry
- Customer Service-oriented
- Data entry
- Payment processing
Timeline
Ticket Agent
U.S. Airways
04.1988 - 12.2013
Airline Customer Service Agent
Pacific Southwest Airlines
06.1976 - 04.1988
Ticket Agent
American Airlines
Bachelor Of Science - Communications Studies
Sacramento State
Associate Of Arts - Communication Studies
Skyline Junior College
High School Diploma - General Studies
Burlingame High School
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