Frank Sieler
Bassano
Summary
Field engineer with extensive experience in scales, price labeling equipment (especially BIZERBA) and various meat processing equipment. Strong mechanical and electronic skills. Skilled in problem solving and repair of automated installations. Excellent in multi tasking and working under pressure.
Seasoned Service Manager bringing 24 years of Meat Processing experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Service Manager
Bizerba Canada
03.2022 - Current
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Resolved customer complaints in professional and timely manner.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
Field engineer
Bizerba
11.2000 - Current
- Schedule and service client base in 3 provinces
- Installation and repair from price labeling and weighing equipment
- Certification of scales under Canadian Trade Regulations
- Repair of various Food equipment
- Independently operating
Team leader
German Army
03.1992 - 11.2000
- Trained and instructed subordinates and supported units on repair and service on armored vehicles
- Led an infantry team of up to 10 members in operations, including providing tactical guidance
- Was responsible for repair and service of a battalion size fleet
Education
Heavy Duty Mechanic/ Auto Body Technician Trade Diploma - Heavy Duty Mechanic/ Auto Body Technician
International Trade School
Jena, ThuringiaHigh School Diploma - 12
High School
Jena, ThuringiaCertificate in Inspection of weighing scales under Canadian trade law -
Weights & Measurement Canada
Calgary, ABMultiple courses in leadership -
German Army
Multiple Courses in Bizerba Equipment -
Bizerba
Courses in Metal Detector And Xray Equipment -
Sesotec
Skills
- Superior troubleshooting skills
- Excellent knowledge of scale and price labeling equipment
- Loyalty
- Strong work ethics
- Extensive knowledge of automation and work flow
- Strong knowledge of mechanics
- Strong knowledge of pneumatics
- Strong knowledge of hydraulic systems
- Excellent working under minimal supervision
- Strong in multi tasking
- Positive attitude
- Reliable and responsible
- Customer service
- Time management
- Team leadership
Certification
- Certificate in Inspection of weighing scales under Canadian trade law, Weights & Measurement Canada, Calgary, AB, Canada
- Multiple courses in leadership, German Army, Germany
- Multiple courses in servicing Bizerba equipment, Bizerba
Accomplishments
- Installed and serviced entire packaging lines with BIZERBA equipment at major clients
- Resolved product flow problems in production plants.
- Serviced and scheduled clients in a great area (3 provinces) with minimal supervision.
- Continuously upgrading knowledge and skill sets.
Languages
English
Full Professional
German
Native or Bilingual
Timeline
Service Manager
Bizerba Canada
03.2022 - Current
Field engineer
Bizerba
11.2000 - Current
Team leader
German Army
03.1992 - 11.2000
High School Diploma - 12
High School
Certificate in Inspection of weighing scales under Canadian trade law -
Weights & Measurement Canada
Multiple courses in leadership -
German Army
Heavy Duty Mechanic/ Auto Body Technician Trade Diploma - Heavy Duty Mechanic/ Auto Body Technician
International Trade School
Multiple Courses in Bizerba Equipment -
Bizerba
Courses in Metal Detector And Xray Equipment -
Sesotec
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