Frank Lyu

Responsibility:

• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service
• Communicating with customers to find their needs
• Reduced order processing time with effective communication between suppliers and internal departments.
• Enhanced inventory management by implementing a new tracking system and reducing stock discrepancies.

Responsibility:

• Responsible for club licensing, helping local Manitoba soccer organizations with club licensing process.
• General management of the coach, provincial championship competitions, provincial club championship administration, national competitions and player development programs.
• Managed implementation of new technological improvements resulting in increased efficiency.
• Coordinated with other departments effectively, integrating technical requirements into broader organizational goals seamlessly.

Experience and Role:

• 2024 Manitoba Futsal Provincial Championship - Competition Manager
• 2024 Manitoba Provincial Championship (MSA Cup) - Competition Manager
• 2024 Manitoba Summer Games - Technical Representative
• 2024 Canadian Toyota National Championship U15 - Manitoba Soccer Association Delegate
• District Referee & Futsal Referee - Manitoba Soccer Association (2022 - current)

Responsibility:

• Developed athletes' skills through personalized coaching, resulting in higher individual achievements.
• Organized and led practices and scrimmages to increase competitive attitude and skills.
• Fostered a positive team environment with clear communication and motivational techniques.
• Maintained strong relationships with athletes, parents, and school administrators for program support and success.

Highlights:

• Champion of 2023 Winnipeg School Division - Junior Division
• Second place of 2023 Winnipeg School Division - Senior Division

Responsibility:

• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Expanded customer base through cold calling, networking, and relationship building.
• Increased sales revenue by identifying and targeting high-potential accounts.
• Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.