Ashley Wilwand
Winnipeg
Summary
Professional with strong background in operations management. Skilled in optimizing workflows, improving efficiency, and leading high-performing teams. Known for effective problem-solving and adaptability in dynamic environments. Strong focus on team collaboration and achieving measurable results. Proficient in inventory management, process improvement, and staff training.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Boyd Autobody & Glass
12.2024 - 06.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Operations Supervisor
Emergency Security Management (ESM)
02.2022 - 09.2024
- Utilized scheduling software to its full potential, enabling more accurate and efficient planning.
- Conducted investigations into employee payroll concerns.
- Created employee schedules and monitored call-outs.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Coordinated with clients to maintain service and provide support.
- Coached employees to guide and improve performance, maintaining a high quality of service for clients.
Trainer, Quality Assurance, Advisor
IntouchCX
08.2017 - 02.2022
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Collaborated with subject matter experts to create accurate training content.
- Conducted comprehensive needs assessments to identify gaps in knowledge and skills.
- Provided coaching and mentoring to employees.
- Contributed to root cause analysis to determine core reason for failures and errors.
Receiving, Claims, Merchandiser
Walmart Canada
08.2012 - 08.2017
- Answered customer questions and provided detailed product information.
- Inspected merchandise for quality and arranged proper display location on floor.
- Performed inventory control
Education
High School Diploma -
College Garden City Collegiate
Winnipeg, MB06.2012
Skills
- Mitchell Connect/Mitchell Cloud Glass
- Proficient in ASE program
- POS System experience
- Operations Management
- Performance monitoring
- Task Delegation
- Staff Supervision
- Customer Relations
- Scheduling Coordination
- Schedule Management
Certification
- Use of Force Level 1, NVCI, Commissionaires June 2024
- Private Investigator and Security Guard License - Valid to August 2025
- Manitoba Driver's License Full Stage (5F)
References
Robert McCorriston
General Manager, Boyd Autobody & Glass
Rob.mccorriston@boydautobody.com
(204) 293 - 0913
Jason Sopel
Asset Protection Advisor (Afimac)
Jason.sopel@gmail.com
(431) 777 – 4771
Craig Kozachenko
Operations Supervisor, ESM Regina
Kamikozzy@gmail.com
(306) 201 – 6522
Rajwinder Kaur
Security Supervisor, ESM Winnipeg
Rjoity@gmail.com
(204) 869 – 4123
Yasira Chavarria
Training, Quality and Knowledgement Management Lead, Manitoba Hydro
Yasira_chavarria@yahoo.de
(431) 388 – 8726
Timeline
Customer Service Representative
Boyd Autobody & Glass
12.2024 - 06.2025
Operations Supervisor
Emergency Security Management (ESM)
02.2022 - 09.2024
Trainer, Quality Assurance, Advisor
IntouchCX
08.2017 - 02.2022
Receiving, Claims, Merchandiser
Walmart Canada
08.2012 - 08.2017
High School Diploma -
College Garden City Collegiate
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