FRANCIS CHUKWUWEIKE UWAJEH
Edmonton,AB
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Taxpayers Services Analyst
Canada Revenue Agency
Edmonton, AB
11.2021 - Current
- Performed various calculations to determine tax or CRA administered program requirements, elections, entitlements or administrative relief
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Operations Analyst
TD Canada Trust
Edmonton, AB
04.2021 - Current
- Designed plans to improve operations and suggested changes to systems for overall organization.
- Provided broad range of operational support and performs general to specialized transactions and/or other processing activities for own Operations and Business Services function
- Contributed to analysis/reporting on critical projects or special initiatives that strengthen our operating model/processes and elevate service quality.
- Executed transactions accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
- Referred or escalated processing or operational issues as needed based on solid understanding of issue, connecting with appropriate function/partner to facilitate resolution and ensure that service quality is maintained.
- Identified opportunities to improve service delivery, Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels
IT Helpdesk Analyst
Sutherland Global Services
Edmonton, AB
11.2020 - 04.2021
- Built and provided basic end-user troubleshooting and desktop support on Windows and Linux systems.
- Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Installed, modified and repaired software and hardware to resolve technical issues.
Customer Payments Solutions Analyst
Keystone Bank Limited
Ekpoma, Edo State
06.2017 - 03.2020
- Created requirement catalogue that prioritizes Functional requirements
- Collaborated with Other PM`s and BA`s to identify scope and create project brief.
- Deployed multiple payments solutions and post deployment monitoring
- Facilitated workshop with internal and external stakeholders
- Implemented Process Design AS IS and TO BE
- Business Acceptance testing for newly deployed payment solutions
Education
Master of Science - Accounting
University Of Port Harcourt
Rivers State, Nigeria01.2019
Bachelor of Science - Accounting
Delta State University
Abraka, Nigeria05.2012
Skills
- Data analysis
- Business needs analysis
- Process Mapping
- Use Cases
- Operations analysis
- SQL and databases
- Business planning
- Attention to Detail
- Test case scenarios
Additional Information
I am proficient in the use of Excel, Jira, SQL, Power BI, Sharepoint Google Cloud platform, AWS , Azure Cloud,Linux and bash scripting language. I also have the following Practical Career Training
- Linux and Oracle Database Administration Training 2011
- Business Analysis Training 2021
- Data Analysis Training 2022
- Cloud Computing Training 2022
Certification
Scrum Fundamental
Timeline
Taxpayers Services Analyst
Canada Revenue Agency
11.2021 - Current
Operations Analyst
TD Canada Trust
04.2021 - Current
IT Helpdesk Analyst
Sutherland Global Services
11.2020 - 04.2021
Customer Payments Solutions Analyst
Keystone Bank Limited
06.2017 - 03.2020
Master of Science - Accounting
University Of Port Harcourt
Bachelor of Science - Accounting
Delta State University
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