Alexa Storoniak

Technologies: Adobe Experience Manager, EQMS (Enbridge Quality Management System), on Outsystems platform, PiMSlider, Spotlight (Crossbore), Sharepoint 2013

Technical: LDAP Administrator, Password Vault

Reporting: ServiceNow, PowerBI, HP Quality Centre, Azure DevOps

Testing: HP Quality Centre, Azure DevOps

Others: Microsoft Teams, Adobe Admin Console, Adobe Support, Visio, Word, Excel, PowerPoint, Snagit 12 Editor

The primary responsibility of this role is to facilitate end to end requirements gathering processes enabling implementation of enhancements to Enbridge’s Asset Management and Integrity applications.

Secondary responsibilities include providing application support and project coordination.

• Elicit, analyze and document business requirements for system enhancements.
• Translate business requirements into detailed solution specification documents.
• Prepare for and conduct systems testing.
• Create business requirement document, transition to support and transition to ServiceDesk documents.
• Create training cheat sheets for the business, team members and IT support teams. Also post them in the Knowledge document folder in ServiceNow.
• Provide application support for Asset Management and Integrity applications.
• Take ownership of incidents/tickets logged in ServiceNow and resolve incidents in a timely manner (contact vendor if vendor assistance is required).
• Create reports in ServiceNow for managers.
• Log defects and enhancements with the vendor, discuss fixes and future enhancements.
• Establish strong relationships and maintain effective communication with Asset Management and Integrity stakeholders, other Enbridge stakeholders and teammates.
• Develop and maintain a thorough understanding of Asset Management and Integrity business processes and conduct business process analysis.
• Act as a liaison between business stakeholders, developers and vendors, stepping in where needed to clarify, communicate and provide support.
• Work with stakeholders to enhance the use and functionality of Asset Management and Integrity applications to their fullest extent.
• Take ownership of assigned project duties and successfully execute on all tasks while managing multiple demands simultaneously.
• Apply problem solving, analytical and critical thinking skills in order to facilitate end to end testing.
• Act as a project coordinator as needed to facilitate the implementation of application enhancements. Get involved with Change Management, from logging the change management request, making sure all teams involved with the change understand their tasks to closing the change and making sure it is compliant.
• Worked with different department managers within the business to develop their Sharepoint sites (adding a new menu item, page, picture, tile).

Technologies: Oracle E-Business Suite (11i and R12), Markview

Technical: SQL Developer

Reporting: Oracle Business Intelligence Enterprise Edition (OBIEE), Oracle Discoverer, Oracle ADI, PowerBI

Testing: HP Quality Centre 11

Others: SharePoint, ServiceNow, My Oracle Support, Oracle OID Directory Services Manager, KOFAX Customer Portal, BMO Spend Dynamics, DataLoader, Snagit 12 Editor

As a Senior Functional Analyst of the enterprise wide EFS Functional Analyst Team, this position is responsible for providing enterprise business solutions support of integrated systems to meet the business needs of the Enbridge Finance stakeholders and its users.

• Provide production support for Admin, Accounts Payable, Projects, Internet Expenses and Markview modules enterprise wide.
• Identify and analyze opportunities to optimize, standardize and enhance current utilization of Oracle Financials and delivered functionality across Enbridge.
• Reconcile report and resolve data integrity issues.
• Determine inconsistencies in data and escalate issues by logging incidents, defects or enhancements.
• Define specific configuration requirements by working closely with business users.
• Conduct gap analysis between delivered functionality and client requirements and recommend solutions.
• Develop and deliver curriculums and support training materials such as user guides, training manuals, reference guides, business requirement documents, BR100’s and system documentation.
• Mentored junior functional analysts to ensure they’re customer service oriented and responsive to the needs of EFS’ business clientele and help troubleshooting production issues.
• Knowledge of Oracle Business Intelligence (OBI).
• Create test cases in Quality Center.
• Work in ServiceNow to manage incidents, gauge performance and create reports.
• Providing end user support to clients across the enterprise that supports the accounts payable accounting functions.
• Responsible for creating Business Requirements documentation and interacting with business to address application break fix issues or new system functionality.
• Responsible for creating and executing test scripts to support break fix or new system functionality.
• Management of application incidents that include application functionality or data issues.
• Work with technical support team to assist in the translation of business requirements into technical solutions.
• Ensure solutions are compliant with Sox and FERC and internal financial controls.

Technologies: Oracle E-Business Suite 11i, Markview

Technical: SQL Developer

Reporting: Oracle Discoverer, Oracle ADI

Others: Excel, Remedy, HP Quality Center, My Oracle Support, KOFAX Customer Portal, BMO Online Details, AMEX Online

As a Business Analyst & System Administrator of the enterprise wide EFS System Administrator team, this position is responsible for providing enterprise business solutions support of integrated systems to meet the business needs of the Enbridge Finance stakeholders as well as support to end users of the applications.

• Responsible for daily first level operations administration & support of Oracle financials applications. Define printers, create responsibilities, menus, user accounts.
• Worked on Enbridge enterprise-wide implementation as System Administrator and Business Analyst for Oracle Internet Expenses and Markview through web based personalizations.
• Provided enterprise-wide, Oracle Applications System Administration support for various modules including AP, OIE, PA, PO, GL & Markview. Tested and monitored workflow processes.
• Routinely assisted clients in resolving problems in the use of Oracle based applications software.
• Logged incidents in Remedy tool to manage tickets.
• Assign spending authorities in Purchasing and run QA process to ensure accuracy.
• Responsible for Chart of Accounts maintenance. Adding/deactivating new LOB’s, CC’s and Subaccounts and acknowledging completion in SharePoint site.
• Maintain security rules for chart of accounts.
• Created Oracle user accounts & assigned access to Oracle responsibilities.
• Worked with vendors, developers and technical support personnel to monitor implement and support programs, interfaces, patches & enhancements to Oracle based applications.
• Accountable for ensuring that documentation of all application configurations and customizations were kept current.
• Use of Oracle Discoverer as well as standard oracle reporting & SQL.
• Worked in Remedy queues. The queues were used to manage workload for the team and gauge performance.
• Reconciling employee and company AMEX accounts.

As a member of the Finance Renewal Program (FRP) Procure to Pay team/ System Administrator team, I provided Oracle system support functions as well as Oracle Internet Expenses Business Analysis support for FRP.

• Directly involved in planning, configuring, testing, deploying, trouble shooting and managing the Oracle Business Suite of applications in multiple test instances during the project.
• Created responsibilities, user accounts and printers. Also managed/troubleshot concurrent manager issues and created web personalizations.
• Logged defects in Quality Center as well as logged Oracle service requests related to bugs/issues identified during testing cycles.

As an IT Resource Administrator (Niku System Administrator) of the IT Department, this position is responsible for providing IT business solutions support of the Niku time reporting application and project costing to meet the business needs as well as support to end users of the application.

• Responsible for Enbridge Gas Distribution’s time and project costing reporting system.
• Accountable for daily system functionality and availability to end-users.
• Provide system support to all IT employees.
• Administer/maintain NIKU Repository.
• New contractor set-up (NIKU & Oracle).
• New project set-up (NIKU & Oracle).
• Create manual timecards in Oracle.
• Weekly/monthly time postings.
• Weekly/monthly time reportings - department reports, EFS report, exception report for EFS extraction for costing, contractors, absenteeism, training and year to date reports.
• Create short user guides.
• Prepare master contracts and resource schedules for new contractors with extensions.
• Update listings and stats.
• Prepare resource summaries on open job posting requests.
• Reconcile contractor invoices.
• Produce weekly and monthly time and Oracle Financials costing reports and send to all IT Managers.
• Troubleshoot to address Niku issues.
• Raise & resolve system maintenance and production issues.
• Maintain user profiles, setup accounts and project setups.

As the IT Administrative Assistant, I supported the IT Director, IT Managers and the IT core employees.