Francisca Mbonu
Charlottetown,PE
Summary
Ambitious Business Administration graduate with a specialization in Marketing and experience in Book Keeping. I have a keen interest in international corporate investment and diverse economic environment. I am seeking a position in the business industry.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Mark's Work Warehouse
09.2021 - Current
- Answered customer inquiries via phone, email, chat and in person
- Handled and resolved customer complaints in a timely and professional manner
- Identified opportunities to offer more products or services to customers based on their needs and preferences
- Assisted customers with placing orders, processing returns and exchanges, and providing order progress information
- Followed up with customers to confirm their concerns have been addressed properly.
Accounting Clerk
Beaconsfield Historic House
05.2021 - 09.2021
- Recorded day-to-day financial transactions, including purchases, sales, invoices, and payments in the appropriate accounting software
- Assisted with the preparation of financial statements, budgets, and other financial reports as needed
- Entered and maintained accurate records, databases, and files
- Communicated effectively with colleagues, vendors, and customers regarding financial transactions, inquiries, and errors.
Digital Specialist
ChiBraids
11.2020 - 09.2021
- Developed and created engaging digital content that solidified the business's social media presence
- Conducted market research to keep up-to-date with competitors and industry trends
- Handled incoming and outgoing emails, communications, and the task of interacting with followers and managing advertising campaigns
- Monitored key performance indicators (KPIs) such as website traffic, engagement metrics, and conversion rates to identify areas of improvement.
Education
Bachelor of Business Administration -
University of Prince Edward Island
01.2023
Skills
- Customer Service
- Communication
- Attention to detail
- Time Management
Accomplishments
- Graduated with the highest average in Business and Accounting in High School
- Acquired my Google Digital Marketing Skills Certificate
Volunteer Experience
- Filing Clerk, PEI Canada Games, Charlottetown, PE, 2023
- Server/Assistant, UPEI Graduation Ceremony, Charlottetown, PE, 2023
- Support Worker/Garden Assistant, The Mount, Charlottetown, PE, 2021
- Ticket Sales Associate, PEI Music Week, Charlottetown, PE, 2021
- Ticket Sales Associate, Art in the Open, Charlottetown, PE, 2021
- Co-ordinator, Non-profit African Volunteer Program for Orphanages, Nigeria, 2016
References
Available upon Request
Languages
English
Native or Bilingual
Certification
Google Digital Marketing Skills Certificate
Timeline
Customer Service Representative
Mark's Work Warehouse
09.2021 - Current
Accounting Clerk
Beaconsfield Historic House
05.2021 - 09.2021
Digital Specialist
ChiBraids
11.2020 - 09.2021
Bachelor of Business Administration -
University of Prince Edward Island
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