Francis Theriault
Saint Andre,NB
Summary
In this relevant professional summary, an accomplished Property Manager with a proven track record at Self Employed, enhancing occupancy rates and revenue through strategic lease negotiations and effective marketing. Excelled in roles requiring exceptional customer service, with 5 years of experience in property valuation, market analysis, and risk assessment. Adept at providing accurate property assessments and ensuring compliance with local and state regulations. Strong analytical skills, attention to detail, and excellent communication abilities.
Overview
7
7
years of professional experience
Work History
Sales Representative
Green Diamond Equipment
04.2023 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Services Manager
Grand Falls Tractor
09.2022 - 04.2023
- Developed strong relationships with key clients, ensuring long-term partnerships and repeat business opportunities.
- Introduced process improvements that led to faster resolution times for customer issues without sacrificing quality or attention to detail.
- Acted as a liaison between clients and internal teams during project execution phases guaranteeing clear communication lines were open throughout entire project lifecycles.
- Reduced employee turnover by creating a positive work environment with clear communication channels, regular feedback sessions, and opportunities for professional development.
- Analyzed performance metrics to identify areas for improvement, leading to more effective resource allocation and better overall results.
- Analyzed service reports to identify areas of improvement.
Property Manager
Self Employed
09.2017 - 09.2022
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Increased revenue with strategic lease renewal negotiations, focusing on tenant retention.
Education
High School Diploma -
Dieppe Community College New Brunswick
Dieppe, NB06-2008
Skills
- Customer service
- Customer relations
- Interpersonal communication skills
- Vacancy marketing
- Personnel management
- Rent pricing optimization
- Property marketing
- Administrative leadership
- Microsoft office
- Data entry
- Accounting operations
- Skilled multi-tasker
Accomplishments
- Oversaw multiple residential family properties totaling over 225 individual units.
- Achieved organizing multiples property task like property cash flow by introducing Buildium for all property tasks maintenances, expenses, profits, property assessment, uploads tenants back ground profiles and many more providing my customer with the best possibles scenario in analyzing their investment
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Sales Representative
Green Diamond Equipment
04.2023 - Current
Services Manager
Grand Falls Tractor
09.2022 - 04.2023
Property Manager
Self Employed
09.2017 - 09.2022
High School Diploma -
Dieppe Community College New Brunswick
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