Francis Robichaud
St Isidore,ON
Summary
Dynamic professional with extensive experience in customer service and cash management. Excelled in roles requiring product knowledge and fast learning, achieving high accuracy in transactions. Skilled in training staff and enhancing customer satisfaction, fostering repeat business through exceptional assistance and relationship-building.
Overview
6
6
years of professional experience
Work History
Cashier /Customer Service Representative
Canadian Tire
04.2023 - Current
- Performed cash, card, and check transactions to complete customer purchases.
- Processed refunds and exchanges in accordance with company policy.
- Trained new personnel regarding company operations, policies and services.
- Met customer call guidelines for service levels, handle time and productivity.
Replacement Bookkeeper
Metro Grocery Store
04.2022 - 04.2023
- Managed store prices by following corporate emails and price change orders.
- Managed in store Emails and sorted them into the proper recipient inboxes.
- Managed recalled products in accordance to corporate recall notices.
- Printed and sorted weekly and daily reports.
Cashier / Sales Associate
The Source Electronics
04.2022 - 04.2022
- Operated cash register for cash, credit, and debit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Cashier /Convenience Store Clerk
MacEwen Petroleum
10.2021 - 04.2022
- Welcomed customers and helped determine their needs.
- Addressed customer needs and made product recommendations to increase sales.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Built relationships with customers to encourage repeat business.
- Responded promptly to requests for assistance, spills and customer inquiries.
Cashier /Shift Supervisor
Metro Grocery Store
07.2019 - 10.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Trained new employees and delegated daily tasks and responsibilities.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Cultivated professional working relationships with peers and supervisors.
Education
High School Diploma -
Ecole Secodaire Catholique
Casselman, ON06-2022
Skills
- Cash management
- Customer assistance
- Customer service
- Records maintenance
- Product knowledge
- Fast learning
Languages
English
French
Timeline
Cashier /Customer Service Representative
Canadian Tire
04.2023 - Current
Replacement Bookkeeper
Metro Grocery Store
04.2022 - 04.2023
Cashier / Sales Associate
The Source Electronics
04.2022 - 04.2022
Cashier /Convenience Store Clerk
MacEwen Petroleum
10.2021 - 04.2022
Cashier /Shift Supervisor
Metro Grocery Store
07.2019 - 10.2021
High School Diploma -
Ecole Secodaire Catholique
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