Francis Lalear
Warehouse Manager
Parkland County,Alberta
Summary
A dynamic leader and problem-solver, I excelled at Willow Park Wines & Spirits, enhancing team performance and customer satisfaction. Leveraging skills in strategic planning and customer service, I achieved a record of zero accidents and significantly improved delivery accuracy. My approach to staff development and conflict resolution drove notable company success.
Overview
18
18
years of professional experience
Work History
Manager
Willow Park Wines & Spirits
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
Delivery Driver
Willow Park Wines & Spirits
06.2007 - 09.2019
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
- Strengthened company reputation through polite and friendly interactions with customers during deliveries.
- Achieved record of zero accidents through adherence to traffic laws and safety protocols.
- Improved delivery accuracy by diligently checking orders before departure.
- Assisted with loading and unloading of goods to prevent delays and ensure timely deliveries.
Education
Diploma - Gender Studies
Alberni District Senior Secondary
Port Alberni, BC06.1995
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Documentation and reporting
- Strategic planning
- Conflict resolution
- Emergency response
- Safety procedures
- Coaching and mentoring
- Recruiting and interviewing
- Attention to detail
- Problem-solving
- Training and development
Languages
English
Elementary
Certification
Reach Truck Certification
Power Jack Certification
Timeline
Delivery Driver
Willow Park Wines & Spirits
06.2007 - 09.2019
Manager
Willow Park Wines & Spirits
Diploma - Gender Studies
Alberni District Senior Secondary
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