Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Francine UMWALI

Gatineau,QC

Summary

  • Experience in customer support through means such as calls and emails
  • Solid ability to produce financial reports and present results.
  • Strong time management and problem solving skills
  • Ability to provide customer services in in English and French


Overview

1
1
year of professional experience
1
1
Certification

Work History

Housekeeping Room Attendant

Motel Du Chevalier
10.2024 - 02.2025
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.

Cleaning Assistant

Quality Inn Suites
05.2024 - 10.2024
  • Mopped and vacuumed floors to remove residue and restore finished appearance.
  • Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
  • Scrubbed and sanitized toilets and trash cans to maintain healthy environment.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Provided assistance to other staff members with cleaning of difficult areas.

House Keeping

Cooperative Gerardville
01.2024 - 04.2024
  • Performed light housekeeping duties, creating a clean and comfortable living environment for clients.
  • Assisted in training new housekeeping staff, sharing knowledge and expertise to improve overall team performance.
  • Optimized workflow efficiency with proactive communication between housekeeping team members and other departments.
  • Collaborated with housekeeping staff to ensure timely room turnover and cleanliness.
  • Maintained a clean, safe environment through daily housekeeping tasks and waste disposal management.

Education

Bacher's Degree - Finance

Kigali Independent University
01.2019

National advanced certificate of technical secondary education - Accountancy

Ecole Secondaire De L'assomption De Birambo
Rwanda
01.2015

Skills

  • Word
  • Excel
  • PowerPoint
  • Sage 50

Languages

English
Native or Bilingual
French
Full Professional

Certification

CPR ,SMART SERVE

Timeline

Housekeeping Room Attendant

Motel Du Chevalier
10.2024 - 02.2025

Cleaning Assistant

Quality Inn Suites
05.2024 - 10.2024

House Keeping

Cooperative Gerardville
01.2024 - 04.2024

Bacher's Degree - Finance

Kigali Independent University

National advanced certificate of technical secondary education - Accountancy

Ecole Secondaire De L'assomption De Birambo

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Francine UMWALI