FRANCIA RONICA LOMIBAO
Fox Creek,Canada
Summary
Highly motivated Sales Associates with extensive customer service and sales experience
Experienced with guest interactions and issue resolution. Utilizes effective communication to enhance guest satisfaction and loyalty. Track record of maintaining welcoming and efficient service environment.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Guest Service Representative
Duvernay Inn & Suites
11.2025 - Current
- Managed front desk operations, ensuring seamless check-in and check-out processes.
- Delivered exceptional customer service, resolving inquiries and complaints efficiently.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
Guest Service Representative
Comfort Inn & Suites
02.2023 - 06.2025
- Managed front desk operations, ensuring seamless check-in and check-out processes.
- Trained new staff on service protocols and company policies to enhance team performance.
- Enhanced guest satisfaction by promptly addressing and resolving inquiries and concerns.
Sales and Marketing (Account Executive)
Bayview Park Hotel Manila
01.2016 - 01.2021
Frontdesk Receptionist
Bayview Park Hotel Manila
01.2013 - 01.2016
Frontdesk Receptionist
PGHI HOTEL (Formerly TRI PLACE HOTEL)
01.2012 - 01.2013
Education
Certificate - Office Administration
East-West College of Business And Technology Inc.
Calgary, AB12-2025
B.S - Hospitality Management
Pangasinan State University
Lingayen, Pangasinan01.2013
Aguilar Catholic School -
Aguilar Catholic School
Aguilar, Pangasinan01.2009
Salomague Sur Elementary school -
Salomague Sur Elementary school
Bugallon, Pangasinan01.2005
Skills
- MS Word
- MS Excel
- Computer skills
- Customer service
- Detail-oriented
- Financial transactions
- Payment processing
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Certification
I hereby certify that all the above-mentioned information is all true, correct and give to the best of my knowledge and belief. Any false information may be cited valid reason to render this application void.
Languages
English
Professional Working
Tagalog
Native or Bilingual
Training
- Korean Language Training, 09/01/17, 01/17/18, CEVAS
- World Class Customer Service Seminar, 08/25/17, Dale Carnegie
- Event Canvas Workshop, 09/23/15, 09/24/15, LEAD Impact / TRESTON ADVANCE
- Customer Care Training, 10/10/13, PGHI Hotel (Formerly TRI-PLACE HOTEL), 1235 E Rodriguez Sr. Ave. Cor. Alabama St., New Manila, Quezon City
- Front Office Seminar, 03/05/11, Summer Place Hotel, Baguio City
Personal Information
- Age: 33
- Date of Birth: 10/07/92
- Gender: Female
- Nationality: Filipino
- Marital Status: Married
Timeline
Guest Service Representative
Duvernay Inn & Suites
11.2025 - Current
Guest Service Representative
Comfort Inn & Suites
02.2023 - 06.2025
Sales and Marketing (Account Executive)
Bayview Park Hotel Manila
01.2016 - 01.2021
Frontdesk Receptionist
Bayview Park Hotel Manila
01.2013 - 01.2016
Frontdesk Receptionist
PGHI HOTEL (Formerly TRI PLACE HOTEL)
01.2012 - 01.2013
B.S - Hospitality Management
Pangasinan State University
Aguilar Catholic School -
Aguilar Catholic School
Salomague Sur Elementary school -
Salomague Sur Elementary school
Certificate - Office Administration
East-West College of Business And Technology Inc.