Franchesca Grantham-Reisse
Courtenay,Canada
Summary
Certified health clerical worker with 2+ years of experience in clerical-related work, including 2 years as a pharmacy assistant and over 4 years in supervisory roles. Seeking a position within Vancouver Island Health Authority. Proven track record of efficiently managing administrative tasks and providing exceptional customer service. Adept at handling responsibilities with precision and professionalism. My strong organizational skills, attention to detail, and ability to prioritize tasks make an ideal candidate for any administrative role.
Overview
12
12
years of professional experience
Work History
Public Health Support Assistant
Vancouver Island Health Authority
09.2024 - 11.2024
- Assisted in the success of the immunization clinic pop-up through liaising with other healthcare workers ie. nurses, to help provide a smooth operation by checking clients in for appointments or offering other alternatives if walk-ins are not available.
- Monitored office supplies, working with staff to keep desired supplies in stock for seamless clinic functionality.
- Checking in clients for appointments in compliance with HIPAA regulations, ensuring client privacy.
- Learned and adapted quickly to technology and software applications.
- Willingness to help wherever needed, and help create a better flow for client satisfaction by ensuring clients are at ease in the waiting room, and alert if someone is seeming anaphylactic
Pharmacy Assistant
Pharmasave Pharmacy
09.2022 - 07.2024
- Collaborated with healthcare professionals to provide seamless patient care, responding to inquiries regarding medications and dosages.
- Answered telephones and provided information about order status, prescriptions, and billing questions; or transferring to pharmacist for further assistance.
- Established and maintained patient profiles; updating database with current information or creating new patient files.
- Trained new pharmacy assistants, sharing best practices for medication dispensing and customer service.
- Improved patient safety with diligent verification of prescriptions.
- Assisted the pharmacist with daily dispensary duties; including preparation, packaging, and distribution of prescriptions.
- Ordered and received various medications and narcotics.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Inputted insurance plans into patient files and rebilling when needed.
- Merchandised over-the-counter goods and rotated stock.
- Maintained a well-organized and clean pharmacy environment for optimal workflow.
Guest Services Agent
Qualicum Beach Inn
07.2022 - 10.2022
- Acted as liaison between guests and hotel departments to facilitate communication regarding special requests or concerns effectively addressing any issues that arose during their stay.
- Assisted guests with check-ins, account inquiries, and any additional services needed.
- Collaborated with housekeeping staff to ensure rooms were prepared and available on time.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Streamlined check-in processes for increased efficiency and reduced wait times.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Maintained accurate and up-to-date records of guest information.
- Facilitated and coordinated transportation services for guests.
Grader
Central Processing Centre - Savers/Value Village
03.2022 - 07.2022
Store Assistant
E&H Hitch
03.2020 - 07.2022
- Worked with Quickbooks to maintain inventory database ie
- Quantity, adding new items, update pricing
- Unpacking shipment flats, and putting parts in designated areas
- Calling for parts at other stores
- Clean and maintain stores cleanliness thoroughly
- Receiving and unpacking new orders
- Labeling, moving, and rearranging stock inventory
- Building and arranging items for a customer pickup/ store front display
- Displayed merchandise by arranging in appealing ways to boost sales.
- Managed returns or exchanges efficiently, adhering to company policies while prioritizing customer satisfaction.
Head Cashier
Choices Market
02.2020 - 04.2021
- Utilized point-of-sale systems proficiently, processing various forms of payment quickly and accurately.
- Communicated and relayed information with various departments and management
- Maintained up-to-date knowledge of constant changes during the peak of Covid19
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
- Ensure that merchandise is properly displayed, stocked and labeled
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Controlled scheduling of all Cashiers
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods
Supervisor
A&W
09.2012 - 01.2017
- Managed cash transactions for a high-volume customer flow, maintaining accuracy and efficiency.
- Improved team productivity by assisting with food preparation during peak hours when needed.
- Controlled inventory by ordering and restocking of items.
- Developed strong communication skills while interacting with diverse clientele daily.
- Processed refunds and exchanges in accordance with company policy.
Education
Health Unit Coordinator Certificate - Health Care Administration
Kwantlen Polytechnic University
Surrey, BC06.2019
High School Diploma -
Clayton Heights Secondary School
Surrey, BC06.2012
Skills
- Medical terminology
- Typing 70 WPM, no error
- Medical transcription proficient
- Teamwork and collaboration
- Employee scheduling
- Electronic health records
- Supply ordering
- Multi-line phone systems
- Patient scheduling
- HIPAA compliance
- Medical recordkeeping
Timeline
Public Health Support Assistant
Vancouver Island Health Authority
09.2024 - 11.2024
Pharmacy Assistant
Pharmasave Pharmacy
09.2022 - 07.2024
Guest Services Agent
Qualicum Beach Inn
07.2022 - 10.2022
Grader
Central Processing Centre - Savers/Value Village
03.2022 - 07.2022
Store Assistant
E&H Hitch
03.2020 - 07.2022
Head Cashier
Choices Market
02.2020 - 04.2021
Supervisor
A&W
09.2012 - 01.2017
Health Unit Coordinator Certificate - Health Care Administration
Kwantlen Polytechnic University
High School Diploma -
Clayton Heights Secondary School
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