Frances Parker
Halifax,Canada
Summary
Multi-faceted Project Coordinator successful at taking on diverse project tasks to meet tight deadlines. I am a hands-on problem solver who can adapt to changing situations easily. I provide excellent communication, planning and decision-making skills.
I strive to deliver exceptional service for every customer or project that comes my way. I attribute my strong interpersonal skills with a talent for effectively addressing concerns. I will always dedicate my time to improving customer satisfaction and driving positive outcomes.
I am a proactive and versatile individual with a quick ability to adapt to new challenges. I believe that with my strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members that I would make a great addition to your company.
Overview
13
13
years of professional experience
4032
4032
years of post-secondary education
Work History
Project Coordinator
Digital Nova Scotia
Halifax
01.2024 - Current
- At Digital Nova Scotia my role has been primarily lead project coordination of the Tourism Digital Assistance Program and recently my role has expanded to include the delivery of the Forestry Digital Adoption program.
- My role with TDAP is to manage the delivery of 125 program participant projects within the larger scope of TDAP programming. I am responsible for many aspects of this including pre-launch internal development of the project management system as well as the coordination of each individual project.
- I am the primary communication between the grant applicants, Third Party Providers and Tourism Nova Scotia; the external funders.
- It is my role to find and match program applicants with a suitable Third Party Provider based on the digital needs and wants. I then send the necessary paperwork for both parties to sign and create a signed agreement.
- I am responsible for ensuring that once a project has finished, the project scopes as outlined in the contract are executed by the Third Party Provider assigned to each project, that timelines are followed accordingly and ultimately the program participants are satisfied with the project outcomes.
- I have worked to create Monday.com project boards on both projects with the goal to create more streamlined internal processes and create enhanced systems so that sharing information both internally and with external stakeholders is continually seamless.
- I meet weekly with external stakeholders to provide project updates, overall program progress and advise of project issues that may have arisen.
- My role with FDAP is to deliver all aspects of program requirements along with managing 14 individual participant projects.
- Pre-launch I was responsible for creating the project management systems including creation of the working project board, creation of the application form for launch, internal documents creation, such liaising with the marketing department for logo creation, as well as relaying marketing timelines for social media posts.
- I manage project invoicing, verifying accuracy in invoice details and tax calculations, ensuring invoices align with the project budget.
- I am responsible for continually tracking the overall program budget, including monthly forecasting and adding all invoices received.
- I support the project specialist with the planning and execution of Digital Days events which provide full day digital adoption coaching sessions for Tourism Businesses.
- I assist with booking event spaces and catering set up with the venue, ensuring the room is set up as requested and that food is delivered.
- I coordinate the set up of board automations for communications needed for event outreach, attendance confirmations and post event surveys.
- I work in Canva to create event agendas, including making any adjustments to event timelines and order of presenters.
- I am responsible for printing event materials and putting together folders with all materials. As well as packing all event swag and tech accessories needed for presentations.
Co-Owner/Manager
Rollernite Disco Events
Halifax
01.2017 - Current
- In addition to running a 6 year retail operation, I worked with my business partners to develop and then expand a series of highly successful Roller Disco Events during the summer months. Our partnership successfully expanded from 3-4 local events per season to a full season schedule of 12+ events across Maritime Canada. My involvement included comprehensive event planning and managing of the event logistics/operations and coordinated the set up of both our own and partnered events.
- Managed all aspects of our own and hosted events from start to finish, planning, liaison, management.
- Worked to identify and select suitable venues for events, considering factors such as location, capacity, and amenities to ensure an engaging experience for attendees.
- Successfully negotiated event contracts with venues, local towns, municipalities, and Roller Derby Leagues, leveraging strong communication and negotiation skills to secure favourable terms and agreements that aligned with event objectives and budgetary requirements.
- Demonstrated proficiency in the recruitment of 10+ event staff and the strategic identification of their key strengths, effectively matching them to roles best suited for their individual skills.
- Facilitated effective coordination and communication among all involved parties, including lighting and sound providers, DJs, venue representatives, and clients, fostering a collaborative and harmonious working environment that contributed to the overall success of the disco events.
- Effectively coordinated staff members for travel events, considering logistical requirements and team dynamics to ensure seamless collaboration and cohesive teamwork throughout various event engagements.
- Conclusively administered all aspects of the post-event invoicing process, preparing and delivering accurate and detailed invoices in a timely manner, maintaining transparency and clarity in all financial transactions.
- Facilitated post-event assessments with the on-site team, conducting detailed analyses of event outcomes and participant feedback to identify key areas of success and areas for improvement, fostering a culture of continuous learning and growth and continued event improvement.
- Demonstrated leadership in effectively managing the significant growth of events from 150 participants to 500+ participants, leading to the strategic hiring and training of an on-call crew to support event setup, operation, and tear down, effectively managing the increasing demands of our events.
- Implemented strategic social media management techniques to engage with a diverse audience, leveraging various platforms and groups to create buzz and excitement around events, ultimately driving increased attendee interest and participation.
- Developed and executed dynamic event promotion strategies, including targeted advertising campaigns, engaging content creation for social media platforms such as creating Instagram Reels to highlight and promote events.
- Using interactive attendee engagement initiatives in order to maximize event visibility and reach, heighten attendee interest and enhance event attendance participation, including: like and share contests for ticket giveaways, inviting comments for favourite song requests or event themes.
- Fostered a vibrant and interactive online community through consistent engagement and active participation in tailored social groups and pages hosted on Facebook, cultivating a strong and loyal following of event attendees and enthusiasts, fostering long-term relationships with attendees and sustained event participation.
Co-Owner/Manager
Coffin Skate Shop
Halifax
01.2017 - 01.2024
- As the individual responsible for all aspects of managing a successful retail business, I played a pivotal role in the establishment and growth of the company from its inception in 2017. My comprehensive responsibilities encompassed every facet of the business, including but not limited to strategic planning, sales management, financial oversight, and customer relations. Through my dedicated efforts and leadership, the business achieved incredible success in a competitive market.
- I successfully developed and executed a robust business, effectively navigating challenges during the COVID-19 lockdown, resulting in sustained customer growth and satisfaction. Including enhancing our online sales through Shopify and ensuring inventory is always accurate.
- Continually developed and expanded our product and supplier range to mix up our product offerings to meet evolving customer demands and keep up with industry trends.
- Created opportunities for immersive pop-up shop experiences at Roller Derby tournaments and Roller Disco events, which was key to expanding our store's presence across the Atlantic Provinces and increasing customer engagement and growing sales.
- Planned and executed store renovations across three separate locations, focusing on thought out design concepts, such as creating customized displays tailored to strategically showcasing products and optimize the shopping environment while maintaining a trendy/unique design.
- Continually managed various social media platforms, which led to a 50% growth in sales over two years and leading to a combined 10,000 social media followers.
- Created engaging email newsletter campaigns to promote store products, sales, and events to our 2500+ customer base.
- Successfully designed and executed targeted giveaway campaigns, driving customer engagement and fostering store loyalty through strategic promotional initiatives.
- Managed website visuals by switching up product collections to highlight new products or rearranging product collection pages to ensure we kept a user-friendly online shopping experience for our customers while also driving online sales.
- Collaborated with my business partner to ensure all of our online content maintained a consistent and appealing brand image across all digital platforms.
- Conducted interviews for retail operation and event staff to identify suitable candidates and build a dynamic and customer-focused team.
- Provided effective supervision and guidance to staff. Scheduled staff in accordance to availability and operational requirements.
- Trained employees to have in-depth knowledge of all products and services to ensure customers have a high quality shopping experience with expert staff every time, securing repeat customers and increased sales.
- Organized and hosted low cost Craft Markets to provide opportunities for LGBTQ+ and BIPOC artists to showcase their craft within the community.
- Collaborated with outside stakeholders to establish low-cost roller skate lesson programs for diverse age groups, fulfilling a community need and fostering inclusivity.
Data Entry Clerk
Atlantic PATH
Halifax
10.2013 - 01.2016
- Demonstrated a high attention to detail and accuracy in the timely and precise input of research data into designated databases.
- Ensuring the integrity of sensitive and confidential information when handling sensitive human matter samples and inputting/checking the personal data attached to the samples.
- Conducted thorough review and double-checked all personal information collected, ensuring precise and error free data entry to maintain the confidentiality and privacy of individuals, in strict accordance with industry regulations and ethical standards.
- Followed database management practices ensuring the seamless organization of research data for the project team, enabling efficient retrieval of pertinent information throughout the project lifecycle.
Education
Bachelor of Management Degree -
Dalhousie University
High School Diploma -
Citadel High School
Skills
- Mondaycom expertise
- Project management
- Event logistics
- Budget tracking
- Customer relationship management
- Stakeholder communication
- Team coordination
- Process improvement
- Digital marketing
- Problem solving
- Effective communication
- Leadership skills
- Critical thinking
- Problem-solving
- Customer service
- Scope management
- Vendor management
- Deadline adherence
- Time management
- Agile projects
- Verbal and written communication
Citizenship
- UK
- Canada
Timeline
Project Coordinator
Digital Nova Scotia
01.2024 - Current
Co-Owner/Manager
Rollernite Disco Events
01.2017 - Current
Co-Owner/Manager
Coffin Skate Shop
01.2017 - 01.2024
Data Entry Clerk
Atlantic PATH
10.2013 - 01.2016
Bachelor of Management Degree -
Dalhousie University
High School Diploma -
Citadel High School