Fitness
Fouad Hamouda
Milton,Ontario
Summary
Adept at managing budgets, payroll, invoicing and general accounting functions. Instrumental in keeping business operations fully compliant and working within budgetary guidelines. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
15
15
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Owner & Operator
Coffee Culture Café and Eatery
Hamilton
2019.12 - 2023.01
- Developed and maintained relationships with customers and suppliers
- Managed customer complaints or grievances online and in store
- Increased sales by 35% in 2021 by up selling add-on items or suggest alternative choices
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Negotiated sales terms with local businesses, schools, and other organization
- Introduced dairy-free and gluten-free options as a new sales strategy
- Trained and motivated employees to perform daily business functions.
- Created local marketing campaigns
- Restructured and implemented an inventory management system that was adopted by other franchise locations.
- Managed day-to-day business operations.
Assistant Manager
Petro Canada
Hornby
2016.10 - 2019.11
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Supervise and lead a team of employees in daily operations, including hiring, training, scheduling, and performance management
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Managed accurate and fully compliant AP/AR operations by documenting expenses, reconciling accounts and correcting discrepancies.
- Recorded expenses and maintained accounting records.
- Ensure compliance with government regulations, including health and safety, environmental, and labor laws
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Continuously monitor and evaluate store performance, identify areas for improvement, and implement corrective action plans as needed.
Assurance Associate
Ernst & Young
Dubai
2016.05 - 2016.09
- Participated in audit engagements, working with client teams to perform audit and other assurance services
- Reviewed and analyzed financial statements to identify any issues or discrepancies
- Prepared workpapers to document audit findings and presented findings to clients and team members
- Conducted interviews with clients to gather information and understand their business processes
- Developed strong communication, teamwork, and problem-solving skills in a fast-paced, deadline-driven environment
- Received training and mentorship from experienced professionals at EY to develop skills in accounting and auditing.
Cashier
Petro Canada
Hornby
2012.01 - 2014.01
- Handle cash, credit/debit cards, and other forms of payment from customers
- Maintain accurate records of transactions and ensuring that cash registers balance at the end of each shift
- Provide excellent customer service, such as answering questions and addressing customer concerns
- Upselling products and promoting store promotions to customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Restocked and organized merchandise in front lanes.
- Addressed customer needs and made product recommendations to increase sales.
Systems Analyst (Co
Canadian Tire Financial Services
2008.01 - 2009.01
- Formatted new systems with new operating software
- Installed applications used by employees for day-to-day operations
- Ensured security protocols followed company policy
- Installed new systems for over 200 employees
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Provided client support on system operation and troubleshooting.
- Resolved malfunctions with systems and programs through troubleshooting.
- Diagnosed, troubleshot and resolved network and system problems.
- Resolved or escalated problem tickets to resolve user issues.
Education
BBA - Accounting
York University
Toronto, ON 2015.09 - 2016.05
Diploma - Business Administration – Accounting
Sheridan College
Brampton, ON 2011.09 - 2014.05
High School Diploma -
Centennial Secondary Highschool
Welland, ON 2005.09 - 2009.06
Skills
Budgeting
Additional Information
References available upon request
Interests
Astronomy
Computer/Tech
DIY projects
Timeline
Owner & Operator
Coffee Culture Café and Eatery
2019.12 - 2023.01
Assistant Manager
Petro Canada
2016.10 - 2019.11
Assurance Associate
Ernst & Young
2016.05 - 2016.09
BBA - Accounting
York University
2015.09 - 2016.05
Cashier
Petro Canada
2012.01 - 2014.01
Diploma - Business Administration – Accounting
Sheridan College
2011.09 - 2014.05
Systems Analyst (Co
Canadian Tire Financial Services
2008.01 - 2009.01
High School Diploma -
Centennial Secondary Highschool
2005.09 - 2009.06
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