Forontonata Mimi Umureru
Toronto
Summary
Organized and dedicated Medical Office Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Office Assistant
Woodbine Family Health Team
06.2023 - 07.2023
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided prompt, polite and professional in-person and telephone customer service.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
Receptionist/ Legal Caseworker
Kagasho & Associates
01.2020 - 04.2023
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phones promptly and directed incoming calls to the correct offices.
- Managed multiple tasks and met time-sensitive deadlines.
- Counseled clients on legal matters such as Immigration Law.
- Interviewed clients to obtain information relevant to cases.
Law Office Intern
Lawes & Associates
11.2019 - 12.2019
- Sorted legal documents, filing and case materials in clear, orderly systems.
- Reviewed legal information and proofed documentation for errors.
- Performed legal and general research, drafting memoranda, and correspondence.
- Organized legal filing system to maximize efficiency.
- Interpreted and relayed legal information in clear format for clients.
Hostess
Cineplex Cinemas
10.2015 - 03.2017
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
Team Member/Cashier
Tim Hortons
05.2015 - 03.2017
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Operated register to process payments and collect cash payment for order totals.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Education
Diploma - Medical Office Assistant/HUC
Academy of Learning College
Toronto, ON06.2023
Diploma - Immigration Law
Academy of Learning College
Toronto, ON06.2022
High School Diploma -
Marc Garneau Collegiate Institute
Toronto, ON06.2015
Skills
- Administrative Duties
- Operational Efficiency
- Appointment Coordination
- Physician Assistance
- Medical Records Management
- Medical Software Applications
- Electronic Charting
- Medical Procedure
- Patient Charting
- Reception Management
- Computer Proficiency
- Multi-Line Telephone Management
Certification
- CPR Certified
Timeline
Medical Office Assistant
Woodbine Family Health Team
06.2023 - 07.2023
Receptionist/ Legal Caseworker
Kagasho & Associates
01.2020 - 04.2023
Law Office Intern
Lawes & Associates
11.2019 - 12.2019
Hostess
Cineplex Cinemas
10.2015 - 03.2017
Team Member/Cashier
Tim Hortons
05.2015 - 03.2017
Diploma - Medical Office Assistant/HUC
Academy of Learning College
Diploma - Immigration Law
Academy of Learning College
High School Diploma -
Marc Garneau Collegiate Institute
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