Courtnay Poole
Kamloops,BC
Summary
As an upbeat Professional licensed optician bringing more than 25 years of related experience in full scope and small shop optical clinics. I am teachable, highly adaptable and resourceful. I thrive in team environments as well as working on my own. Seeking a position that allows me to provide excellent customer service, grow with our ever changing industry and contribute to my work environment on a daily basis. I excel at building positive, trusting patient relations and patient retention through my ability to explain, ask questions so our patients are heard and valued.
Overview
14
14
years of professional experience
Work History
Licensed Dispensing Optician
Walmart Canada
Nanaimo And Kamloops, BC
03.2023 - Current
- Assisted customers in selecting frames that best suit their facial features and style preferences.
- Verified accuracy of all completed orders prior to release to customers.
- Explained the benefits of various lens designs, materials and coatings.
- Adjusted eyeglasses, making minor repairs as necessary, to ensure proper fit and comfort levels for clients.
- Provided professional advice to customers on optical products and services.
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
Owner/Operator/Manager of Operations
Diamond Eyes Optical, Qualicum Beach
, BC
08.2020 - 03.2023
- Provide clients with assistance in eyewear selection based on prescription requirements and lifestyle needs
- Edging lenses for patients based on intake orders
- Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
- Daily bookkeeping of sales and cash out procedures.
- Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
- Coordinated office bookkeeping, reporting and communication with customers and vendors and maintained office equipment.
- Performed diagnostic evaluations, measured and documented vision, tested eye function and prepared examination rooms.
- Maintained records of prescriptions, orders and payments.
- Instructed customers on methods for adapting to glasses, proper wear and necessary care.
- Checked finished lenses for conformance to order specifications, quality and customer needs.
- Verified finished lenses ground to prescription specifications.
- Evaluated prescriptions along with clients' work and personal visual requirements.
- Wrote up detailed work orders specifying parameters for lenses and frames.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Submitted patient insurance forms and managed simple bookkeeping.
- Documented customer prescriptions, wrote detailed work orders and collected payments to facilitate smooth appointments.
Manager/Licensed Optician
Factory Optical
Regina, SK
09.2019 - 05.2020
- Assisted patients and customers with choice of frames to best fit budgetary requirements and style preferences.
- Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
- Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays.
- Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
- Repaired and adjusted frames to meet customer needs.
- Evaluated prescriptions along with clients' work and personal visual requirements.
Licensed Optician and Lead Customer Service
FYI Doctors
Northgate, Regina, SK
08.2018 - 09.2019
- Assisting patients with eyewear selection based on lifestyle, prescription requirements and patients style wants
- Eyewear repairs,adjustments and troubleshooting for patients when needed
- In charge of patient follow up calls, to ensure a great experience with their eyewear and happy with visit to our office.
- In charge of going to and maintaining our out of town clinics, Kipling and Wynyard
- With biweekly traveling, I maintained stock and supplies while pre testing patients upon arrival to the office
- Frame inventory updating including pricing and stock management
- I would travel with our optometrists to 3 of our out of town clinics on various scheduled days
- In addition to the above duties I also do pretesting for the optometrist in the applicable clinic.
Licensed Optician/Lead Tech/Reception
Hatchard Optometry Group
Kelowna, BC
02.2018 - 08.2018
Owner/Operator
Downtown Eyewear
Kelowna, B.C.
04.2013 - 01.2018
Owner/Operator
W.S Optical Lab, 1593 Sutherland
Kelowna, B.C.
04.2010 - 01.2018
Education
Automated Refraction
Douglas College
New Westminster, BC01-2014
Dispensing Optician
Douglas College
Coquitlam, BC07.2004
Skills
- Customer Service
- Product Upselling
- Transaction Processing
- Insurance Verification
- Eye examination pre-testing
- Order Preparation
- Supply Management
- Attention to Detail
- Administrative Functions
- Supply and Equipment Ordering
- Eyeglass Care Education
- MS Office
- Frames Adjustment and repairs
- Work Order Preparation
- Product and Service Recommendations
- Prescription Evaluation
- Patient History Documentation
- Student Optician Training Supervision
- Data Verification
- Appointment Scheduling
Timeline
Licensed Dispensing Optician
Walmart Canada
03.2023 - Current
Owner/Operator/Manager of Operations
Diamond Eyes Optical, Qualicum Beach
08.2020 - 03.2023
Manager/Licensed Optician
Factory Optical
09.2019 - 05.2020
Licensed Optician and Lead Customer Service
FYI Doctors
08.2018 - 09.2019
Licensed Optician/Lead Tech/Reception
Hatchard Optometry Group
02.2018 - 08.2018
Owner/Operator
Downtown Eyewear
04.2013 - 01.2018
Owner/Operator
W.S Optical Lab, 1593 Sutherland
04.2010 - 01.2018
Automated Refraction
Douglas College
Dispensing Optician
Douglas College
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