FOLARIN OKENLA
Calgary,AB
Summary
Proven track record in enhancing customer loyalty and resolving high-stress disputes at Best Buy, showcasing exceptional problem-solving and active listening skills. Expert in database management and critical thinking, consistently exceeding performance targets. Specializes in leveraging technical and interpersonal abilities to drive positive outcomes and operational efficiency.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Best Buy
11.2023 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Provided the market leader with a detailed vantage point.
Technical Support Agent
SysGen Solution Group
09.2021 - 08.2023
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Diagnosed system errors with meticulous attention to detail, ensuring accurate solutions were provided.
- modified computer security files to incorporate new software, correct errors, and change individual access status
- sold electrical and electronic equipment such as computers, data processing and radiographic equipment to businesses and industrial establishment.
- Recommended equipment to meet customers requirement considering salable features, such as flexibility, cost, capacity, and economy of operation.
Data Entry Specialist
Litchfield Movers
04.2018 - 01.2020
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
- Completed data entry tasks with accuracy and efficiency.
- Compiled data and reviewed information for accuracy prior to input.
- Contributed to team success by consistently meeting or exceeding performance targets in speed, accuracy, and output volume.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
Education
Advanced Diploma - Information Technology System
Bow Valley College
Calgary, AB05.2025
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Program testing software
- HTML and XML
- Database management software
- Portable code writing
- Advanced SAP knowledge
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Best Buy
11.2023 - 06.2024
Technical Support Agent
SysGen Solution Group
09.2021 - 08.2023
Data Entry Specialist
Litchfield Movers
04.2018 - 01.2020
Advanced Diploma - Information Technology System
Bow Valley College
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