Fola Akin-Davies
Brampton,ON
Summary
Detail-oriented Inventory Coordinator and Customer Service professional with expertise in optimizing billing processes and enhancing client satisfaction. Leverages strong communication skills to resolve complex issues and ensure accurate warranty billing while fostering positive customer relationships. Focused on continuous improvement and operational efficiency.
Overview
6
6
years of professional experience
Work History
Inventory Coordinator/Warranty
Trail Appliances
Calgary, AB
06.2022 - 07.2026
- Bill Bosch warranty calls for Calgary, Red Deer and Edmonton;
- Bill Frigidaire/Electrolux warranty calls for Calgary, Red Deer, and Edmonton;
- Bill Faber/Bloomberg warranty calls for Calgary, Red Deer and Edmonton.
- Oversaw warranty billing for service calls across multiple regions to ensure compliance.
- Make sure all billing processed on warranty billing sites and CRM are posted accordingly on time in Syspro.
- Facilitated out of warranty billing to maintain accurate financial records.
- Bill out of warranty calls for Calgary and Red Deer;
- Liaise with the service managers on proper billing whenever there are discrepancies in the billing on the work orders;
- Liaise with the service department to make sure all work orders are forwarded for billing if any is missing;
- Adjust billing to ensure customers are not overcharged or undercharged;
- Coordinated with parts department to verify accuracy of installed parts.
- Conducted annual physical inventory counts in warehouse to maintain accurate stock levels.
- File run sheets in designated cabinets for Calgary, Red Deer and Edmonton;
- Separate work orders for Calgary, Edmonton and Red Deer;
Customer Service
Trail Appliances
Calgary, AB
10.2020 - 06.2022
- Handled incoming and outgoing calls in a professional manner.
- Anticipate and respond quickly and pleasantly to our customers' needs
- Completed changes to client files while addressing questions and concerns to enhance client experience.
- Built strong customer rapport to foster client satisfaction and loyalty.
- Resolved moderately complex client service issues to improve overall customer support.
- Manage time and workload effectively
- Continually self-educate on a variety of company procedures
- Ability to recognize individual customers' needs
- Make sound decisions while working effectively and efficiently solving any problems.
Education
B.Sc. - Political science
Lagos State University
Lagos State01-2003
Skills
- EXCEL, MS OFFICE, ORGANIZATIONAL SKILLS, OUTLOOK, TYPING
- Skills
- OUTLOOK
- Typing
- Strong organizational skills
- Organizational skills
- Effective communication
- Interpersonal communication
- Quick learner
Timeline
Inventory Coordinator/Warranty
Trail Appliances
06.2022 - 07.2026
Customer Service
Trail Appliances
10.2020 - 06.2022
B.Sc. - Political science
Lagos State University