Floyd Hill
Operations Supervisor
Mississauga ,On
Summary
Responsible and highly developed Regional Operations Manager and Logistics Management Specialist with 15+ years experience overseeing comprehensive Supply Chain Management through expertise in organization and tracking of extensive inventory and Best Practices for Warehouse Manufacturing and Distribution. Excels in Transportation and Customer Services by optimizing an understanding of lifecycles, innovation, and growth. Dedicated final mile professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
16
16
years of professional experience
Work History
Operations Manager, Operations Supervisor
Vitrans Logistics, National Logistics Services
- Parcel Services Toronto Hub | Supervisor Hub Operations
- Managed workforce of 100+ employees over three shifts, consistently minimizing loss by 98%
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Supervised a Team Leader and 12 full-time loaders, streamlined workflow and reduced bottlenecks
- Supervised a unionized team of 30+ Service Providers with promotion to Regional Supervisor for HR
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Regional Operations Manager
ASL Distribution Services
10.2006 - 12.2022
- Manage day-to-day operations for four regional hubs with 80+ personnel, strategically planning and managing logistics, warehouse, transportation, and customer services
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
- Trained and guided team members to maintain high productivity and performance metrics.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Built and maintained relationships with local vendors, suppliers and partners to maximize supply chain management.
- Traveled to over 4 locations per week to manage each store and perform reviews of individual managers and employees.
- Devised and executed training plans for new and existing staff to support competency and compliance.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained new employees on proper protocols and customer service standards.
- Report KPIs and timeline execution to GM of Operations, demonstrating the ability to lead and manage staff as well as a proficiency in standard logistics software and MS Office
- Leverage HHSC Level 2 Certification while ensuring each hub achieves 100% Safety & Compliance, resolving issues and challenges from manufacturers, suppliers, and/or clients
- Coach and motivate service providers on accountability, training in strong negotiation, organization, and conflict resolution, which improves productivity by 98%+ year over year
- Optimize and balance 100+ routes to boost customer satisfaction, utilizing an awareness of global logistics management and distribution timelines
- Perform daily performance audits, meeting and/or exceeding accuracy and target deadlines
- Hold daily team meetings to discuss company expectations, seeking opportunities to improve
- Leverage technical and subject-matter expertise, using strong decision-making and team building
Education
AEC / DEP or Skilled Trade Certificate in Logistics Transportation Distribution -
Associate - Media Arts
Ryerson University
Toronto JHSC Part 1 JHSCP1-114 - undefined
Certification for The Complete Train the Trainer Bootcamp (Part 1 - undefined
JHSC Part 2 DL (2021-2024)WHMIS 2015 (2021)Train the Trainer Plus + Lift Certified (2021 - undefined
Canadian Centre for Occupational Health
All Levels - undefined
Lift Truck Training Certified - undefined
2023
Skills
- Operations Manager, Supervisor, Training, Conflict Resolution, Startup Environment, Health & Safety, Verbal
- And Written Communication, Collaboration, Compliance, Supply Chain Management, Logistics, Teamwork,
- Individual, Process-Driven, Six Sigma, Project Management, Forecasting, P&L, Warehouse Management
- Workflow Planning
- High-Pressure Environments
- Strategic Partnership
- Health Information Policy and Procedure Development
- Inventory Control
- Multi-Site Operations
- Recruiting and Hiring
Timeline
Regional Operations Manager
ASL Distribution Services
10.2006 - 12.2022
Operations Manager, Operations Supervisor
Vitrans Logistics, National Logistics Services
AEC / DEP or Skilled Trade Certificate in Logistics Transportation Distribution -
Associate - Media Arts
Ryerson University
JHSC Part 1 JHSCP1-114 - undefined
Certification for The Complete Train the Trainer Bootcamp (Part 1 - undefined
JHSC Part 2 DL (2021-2024)WHMIS 2015 (2021)Train the Trainer Plus + Lift Certified (2021 - undefined
Canadian Centre for Occupational Health
All Levels - undefined
Lift Truck Training Certified - undefined
Youth Minor ice hockey coach
Dedicated youth minor ice hockey coach for over 25 years. Coached all levels from "AAA" to house league involving kids from ages 7 to 16 years old. Respected by my peers, parents, and players for the dedication and passion to the game of hockey.
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