Hi, I’m
FLORENCE ADESANYA
PROJECT CORDINATOR
Summary
Dynamic Project Coordinator with a strong foundation in project coordination and team leadership. Experienced in supporting project lifecycles through effective planning, stakeholder communication, and detailed documentation. Demonstrates a collaborative approach to problem-solving and excels at maintaining team alignment with project goals. Known for building positive client relationships and ensuring high standards of service delivery. Eager to contribute to meaningful projects within a dynamic organization.
Overview
4
years of professional experience
4
years of post-secondary education
2
Certificates
Work History
Social Development Council
Project Coordinator
09.2024 - 12.2024
Job overview
- Partnered with project team members to identify and quickly address problems.
- Assisted in the successful completion of projects by coordinating tasks, monitoring progress, and maintaining documentation.
- Contributed to project research, analysis, and final recommendations to enhance service delivery.
- Developed conflict resolution and stakeholder engagement skills in a collaborative environment.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
- Collaborated with stakeholders to define clear project goals, leading to consistent alignment with expectations throughout the process.
Moniepoint INC.
Customer Service Manager
11.2020 - 11.2023
Job overview
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Reduced customer churn by 20% by proactively addressing issues and implementing effective solutions.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
Education
St.Lawrence CollegeCornwall, ON
Graduate Certificate from Project Management
04.2025 - 12.2025
University Of IlorinNigeria
Bachelor of Science from Economics
10.2015 - 10.2018
Skills
Administrative support
Accomplishments
- Recognized by the Canadian Parliament for the successful execution of a community led project
- Finalist – Ontario Project Management Competition 2025 , Toronto, ON
Recognized as one of the top teams in a province-wide competition focused on real-world projects, contributing to the UN's SDGs, especially Goal 10: Reduced Inequalities and Goal 11: Sustainable Cities and Communities. - Created visually compelling PowerPoint decks that enhanced clarity and impact of project team presentations.
- Recognized for Leadership and Team Collaboration
Acknowledged by mentors and peers for proactive coordination and inclusive stakeholder communication. - Recognized for mentoring new staff and contributing to a supportive workplace environment.
- Supervised team of eleven staff members.
Certification
Formal Human Resource Management
Timeline
St.Lawrence College
Graduate Certificate from Project Management
04.2025 - 12.2025
Project Coordinator
Social Development Council
09.2024 - 12.2024
Customer Service Manager
Moniepoint INC.
11.2020 - 11.2023
University Of Ilorin
Bachelor of Science from Economics
10.2015 - 10.2018
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